Willow West Dental
Contact us today to achieve your healthiest smile and be free from dental pain! If you have a dental emergency call us and we will do our best to accommodate you ASAP!
For over 40 years, we've been dedicated to creating healthy, confident and long lasting smiles. At Willow West Dental, we treat you with dignity, kindness, and understanding. Our goal is a pain-free visit in a calming environment every time. Our comprehensive services include preventive, restorative, and cosmetic dental care for all ages. We take a holistic approach to dental health with a focus on the airway and TMJ. We offer orthodontic and Invisalign treatment, alongside orofacial myofunctional therapy to achieve optimal and stable results.
Visit us in Guelph, ON today!
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 7h-18h
- wednesday: 7h-20h
- thursday: 7h-20h
- friday: 8h-18h
- saturday: (closed)
Our comment from Best Dentists Club about Willow West Dental:
Services and Treatments
Willow West Dental: Reviews
Fantastic experience: Amazing dental office. A special shout-out to my hygienist Jasleen. She is the best! She's gentle, extremely thorough, and takes the time to explain everything clearly making me feel comfortable and well cared for. I highly recommend Willow west Dental.
Thank you so much Laura, we really appreciate your kind words and your lovely review.
Dr. Fernandes and Staff
Fantastic experience: Dr Fernandes, is by bar the best, I'm very nervous and they make you comfortable from the first time you walk in. Painless and they don't do work that doesn't have to be done...
Awww! Thank you Greg for your kind words and 5-star review! Happy New Years to all of you. Much appreciated! Sincerely, Dr. Fernandes and the WWD Team.
Fantastic experience: Very charming and sweet people working here. Super cozy atmosphere. Also super cool that you can watch tv while you get your checkup
Thank you for sharing your lovely experience with us at WWD. It is always a pleasure hearing that a patient had a nice time while at the office. Cheers, Dr. Fernandes.
Fantastic experience: 2025-11-13 Review: Hi Dr. Fernandez, I just wanted to thank you for all the years you've looked after my dental needs. I always had such fun with you regardless of what dastardly treatment you were performing ! Your sense of humour and good nature were always such a pleasure. As the girls may have told you, the only reason I am changing dentists is due to the distance of the drive and the weather unpredictability. It is not in my nature to cancel appointments without proper notice but I had to do that once last year and almost thought the same was going to happen for my Monday appointment this past week. Fortunately the armageddon weather didn't come and I was able to get to Guelph safely. Not only do I not like to cancel appointments but I know how hard it can be to get a replacement appointment and my dental health is just too important to leave it too long and I'm too far to go on your cancellation list. The decision was a very tough one to make and I will miss you guys. Be well, keep up the good work, keep laughing; the world needs more people like you. Previous review: Willow West Dental is the friendliest dental office in town! They are professional, kind and fun. They almost make me like going to the dentist . They also have great hours, accommodating all schedules. I highly recommend Willow West Dental!
Thank you sooo much!!!! We will all miss you as well. We had super good times together despite the dastardly procedures. Do keep in touch. Take care and all the very best. Warm regards, Raynah (Dr. Fernandes) ❤️
Fantastic experience: My whole family loves Dr Fernandes. When my son was little he would say she was his best friend. She is great with kids and parents alike. Recently, my daughter needed myofunctional therapy and Shiva was amazing! I highly recommend them to everyone!!
Aww thank you Sarah! Reading this put a huge smile on my face. B is my bestie!! Thank you so much for your kind words. Your family is amazing and your support means so much to me. Have a fabulous Thanksgiving. Sincerely, Dr. Fernandes and the team @ WWD.
Fantastic experience: Amazing dental office! My hygienist was Val and she is incredible! She made me feel so comfortable and I’ve experienced no pain during my cleanings with her. I highly recommend Willow West Dental. They’ve got such a wonderful and caring team!
Thank you so much for the fabulous review and 5-star rating! I will definitely be passing on your compliments to Val. I’m glad you had a wonderful experience at the office.
Wishing you a Happy Thanksgiving,
Dr. Fernandes & the WWD team.
Fantastic experience: Awesome dental team. You feel welcomed when you first come in the door. The dental staff all do a great job . Thanks
Thank you so much Jerry, we are very grateful for your loyalty and happy we can provide you with a great experience at the office!
Dr. Fernandes and Staff
Fantastic experience: This place was amazing I went there because I am friends with the owners son Reid and he recommended this place and it was absolutely fabulous.
Thank you for your 5-star rating! Sincerely, the team at WWD.
Fantastic experience: Been coming here since I was a kid, they are all great. They make you feel comfortable, welcoming and are very gentle. Very clean atmosphere.
This was such a a lovely review. Thank you for being a loyal patient at WWD and placing your trust in us. We truly appreciate it and look forward to seeing you in the future. Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: Dr. Fernandas and her team are amazing. Used to be terrified of the dentist but no more. Always welcoming and make you feel special! Hats off to Shiva! Spectacular dental hygienist. To all the staff at the front desk- Carla, Bobbie, and the rest of you- too many to mention. You guys are all great!
Thank you so much for your 5-star review Karen! It means a lot to us. You are an awesome person yourself! Sincerely, Dr Fernandes & staff.
Fantastic experience: Always a great experience at Willow West Dental. Cristina, my hygienist, took great care of both my dental health and emotional wellbeing during a very difficult time. My family has been using their services for decades and, even though we’ve moved out of town, we are still coming back to Guelph to see them.
Thank you so much Tammy for your thoughtful review. We truly appreciate your trust in us and your loyalty over all these years! It is truly our pleasure. Cristina was very touched when she read what you wrote. Sincerely, Dr. Fernandes, Cristina and the WWD team
Fantastic experience: Only Dr. Fernandez can hum a tune perfectly in key while drilling a molar and placing a flawlessly fitting filling. Christina is a top-tier hygienist—gentle, thorough, and professional. The entire team is warm, welcoming, and kind, making every visit a genuinely pleasant experience. First-class care all around!
Thank you so much for your amazing review, so happy to hear you had a great appointment! It was a pleasure having you in the office!
Dr. Fernandes
Fantastic experience: From the ease of parking to the kind efficiency of the office staff, and most of all, to the compassionate and meticulous dentists and support professionals, we always feel at home at Willow West Dental.
Thank you so much for your lovely review, we appreciate your loyalty and feedback!
Dr. Fernandes and the Willow West Dental Staff
Fantastic experience: Willow West Dental Clinic is truly the number one place where highly professional staff offer you an experience in world class exceptional service. My recent visit to the clinic on July 3, 2025 was pleasant and enjoyable. My dentist, Dr. Raynah did a great job diagnosing correctly the actual reason for the sensitivity I was suffering from, for the past 4 months. The dental hygienist Jasleen was extremely caring and knowledgeable and offered me expert tips and advice for oral cleansing and hygiene for the future. Willow West are definitely THE BEST! Check it out for yourself on your next visit to them! Smiles across miles! Here smiles are made and dental charges within everyone’s reach. Now sit back! Relax and enjoy a memorable experience in patient care with total satisfaction guaranteed!
Thank you so much Romey for your lovely review, we always love seeing you in the office. Thank you! Willow West Dental
Positive experience: Really disappointed with Willow West Dental. I have been a loyal customer for almost 30 years. I have previously written 5 star reviews for them but the staff that earned the 5 star reviews have all left. I called for an explanation of my billing and I was not pleased with the response I was given. Craig called me back but we could not reach a satisfactory solution.
Thank you for your feedback. I’m truly sorry to hear about your recent experience, especially after being with the practice for so many years. I understand how upsetting this must have been.
While I respectfully disagree with some of the details, I take your concerns seriously. Confusion around billing and insurance is never our intention, and our office manager will be reaching out to review everything with you directly.
We’re always striving to improve, and I appreciate the opportunity to address this. Thank you again for sharing your thoughts.
Regards,
Dr. Fernandes
Fantastic experience: Been going here for YEARS. Great, friendly staff, feels like family when you are here.
Thank you for your 5-star rating Dakota! Sincerely, Dr. Fernandes & the team @ WWD.
Fantastic experience: I have a filling replaced. The team was quick, friendly and very comforting! I give them a huge 10 out of 10! Love my Dentist!
Hi Ivy! That’s amazing. Glad you had a comfortable experience. Thank you for your loyalty and taking the time to write this. Happy Friday! Cheers, Dr. Fernandes & the WWD team.
Fantastic experience: I’ve had a great experience at Willow West Dental! The staff is always warm, professional, and welcoming, and the office is clean and modern with timely appointments. A special shoutout to my hygienist Jasleen, she’s absolutely amazing! She’s gentle, very thorough, and takes the time to explain everything clearly. She made me feel comfortable and cared for. Her friendly and professional approach made my visit comfortable. I highly recommend Willow West Dental to anyone looking for quality, compassionate dental care.
Thank you so much for your 5-star review!The WWD team appreciate your kind words and shoutout! Warm regards, Dr. Fernandes & team.
Fantastic experience: Most friendly and amazing front staff. They welcome you, and can make great conversation. Overall lovely atmosphere and my dentist works very well and makes me feel comfortable during all my appointments
Thank you for your lovely words for our front desk, doctors and team! We do try to make every visit as friendly and fun as it can be. We appreciate your candidness and look forward to seeing you in the future. Sincerely, Dr. Fernandes & the WWD Team.
Fantastic experience: Amazing dental office! Dr. Fernandez must be magical - you can barely feel the needle going in...and she hums while she works, spreading calm and joy at the same time. The people at the front desk (every single one of them!) are warm, caring, and so helpful that you almost feel like you’re with family. And best of all, it’s actually fun to visit the dentist. As someone who has avoided going to the dentist office whenever possible, Willow West Dental Office has my complete and utter loyalty. I would never consider going anywhere else.
Aww thank you Margot! Your kind words mean a lot. Thank you for trusting in us. Sincerely, Dr Fernandes and the team at WWD.
Fantastic experience: Dr Dawod is the best ever dentist. His hand is so delicate to the point once I slept while he was working on my teeth. Later he wake me up and told me you were snoring
Hi Alfred, Dr. Dawod is really good isn't he? I will make sure he reads this review. Thank you for your 5-star rating. Cheers, Dr. Fernandes.
Fantastic experience: Willow West Dental Office team is very professional knowledgeable helpful every time and for every dental issue i had, easy to set appointments and easy to use dental coverage. Great team and great help for keeping teeth in good shape :) Thank you :)
Dear Olga, Thank you for your 5-star review. We are proud of the care we provide, and the loyalty and trust patients like yourself put in us. Sincerely, DR. Fernandes & the WWD Team.
Negative experience: I have been a patient/client/customer for 15 (or so) years. I first came to Willow West Dental with a trauma to my front tooth (drunken teenage things). Anyway, for 15 years this tooth has chipped repeatedly and I continued attending to have it refilled, because truthfully, being a single mom of two kids, working full time, I have never really been able to afford the $2,777 that it was estimated for a new crown and a root canal retreat and post that is necessary. Recently, I've become so self conscious of this tooth and I work a very professional job. I now have great benefits that estimated my insurance to cover $2,391 of that $2,777! Well, the day before the appointment i had booked off of work to attend, I got an awful gut feeling because I knew if I needed to pay any kind of money at the appointment (which by the way was booked for 2 days before rent) I would not be able to pay. Professional job? Yes. Am I still under $40k a year, yes. So I called to confirm, and sure enough, I did indeed need to put a $600 deposit down- which would have been reimbursed by my insurance, and I simply did not have it. The lady I spoke to put me on hold 3x to confirm with Raynah for my concerns in regard to not having $600 upfront but really wanting to attend the appointment to get things going and because I'd discarded a days pay to be able to. With 0 regard I was returned with a simple "we will need to cancel your appointment". It's such a shame because the office ladies are lovely, I was always greeted politely. It just goes to show that loyalty goes no where with places like these, no matter how long a place has seen you struggle with an ongoing dental issue, and really not caring to try and work with you. I think in this day and age, we should be kinder and more compassionate cause let's face it, how are you doing in this economy?
Dear Brittany
I do understand that you are upset and frustrated with the cancelled appointment. I would like to clarify a few details regarding your review.
When the appointment was booked, over a month ago, you were informed that you had a $600/- deposit to pay the day of the appointment and to bring your insurance estimate paperwork in to the office. At that time, you did not communicate any financial concerns with us to indicate this would be an issue. You called the office 1 day before a 2 hour appointment stating that if you had to pay anything you would have to cancel the appointment. I was back to back with patients through the course of the day, so I apologize if front desk put you on hold to find me to talk to me. I asked them to decrease the deposit amount, and see if that would work, but when presented with that option you again insisted that if you were going to be made to pay any amount, you would cancel.
When front desk informed me of this, I told them that perhaps it was better to let you cancel the appointment instead but to let you know that we can sit down and work out a financial arrangement prior to rebooking your appointment. However, as soon as the receptionist mentioned that we would cancel the appointment as you wished, you responded saying you were offended and would go elsewhere thereby not giving us a chance to give you any alternate options.
We have many patients that have financial concerns, and we do take these into consideration when helping patients book their treatment. We are an office that accepts assignment of benefits, and we offer both 3rd party and short-term-in-house payment plans. However, all these discussions and arrangements are made well in advance of the appointment, and not with less than 24 hours notice.
It is unfortunate that this occurred as we would have been more than willing to work with you given more notice. If you wish to discuss this further, please call the office or email me at [email protected].
I wish you all the best in your dental health.
Sincerely,
Dr. Fernandes.
Negative experience: I have been going to this dental office for years they're generally ok the front desk isn't very friendly at times though recently I did get my wisdom teeth out. I was given local anesthesia to numb the area before the dentist pulled them out. The anesthesia did not seem to take effect as I felt so much pain when the dentist pulled them out. I ended telling them i was in so much pain so they gave me a bit more local but it still had barely any effect. I believe they did not wait long enough for the anesthesia to take effect bcuz i was there for a total of 20 mins it was very fast but I have never had such a painful experience. I think they could have done a better job at making sure the patient was doing ok. I also feel at times they dont really put much effort into making sure patients needs are taken care of. I was told after a checkup that i need a night guard as i grind my teeth and have some attrition present on my teeth yet they never mailed the claim to insurance even after I emailed and spoke to them many times. They kind of brushed me off which is frustrating. I have switched offices for these reasons.
Dear Mariam,
We wish you all the best at your new dental office. We are sorry to hear about your experience. We understand your frustration with the insurance process, but our records indicate that we did all we could at our end. If you wish to discuss or troubleshoot this further, please reach out. Again, we wish you all the best in your dental health.
Fantastic experience: Dr. Fernandez goes above and beyond! My son broke his front teeth playing hockey last night. I emailed her at 8:30pm and within 30 minutes she called and helped us through the concerns. We saw her the next morning at 8am when her office was closed! She came in just to care for our son. She’s texted me a few times since to check in. If you’re looking for a caring and highly talented dentist, she’s your gal.
Thank you so much for your fabulous review!! It is always a pleasure to see you and your family and glad he’s better. Sincerely, Dr. Fernandes!
Fantastic experience: I had an amazing experience with Cristina, my dental hygienist. She is incredibly professional, gentle, and thorough with her work. She took the time to explain everything clearly and made sure I was comfortable throughout my cleaning. Her friendly and caring attitude made the entire visit enjoyable. My teeth feel great, and I truly appreciate her dedication to patient care. I highly recommend Cristina to anyone looking for top-notch dental hygiene services!
Thank you for your kind words and 5-star review! Cristina is so happy to read this - she truly is an amazing hygienist. Sincerely, Dr. Fernandes.
Negative experience: I just had my cleaning. Unprofessional dentist nothing different than brushing at your home. just wast my money worst service ever .
Thank you for taking the time to write this review. I apologize if our service didn’t meet your expectations and understand your frustration. I would like to contact you personally to chat about your experience further. Unfortunately I cannot find your name or an appointment scheduled under this name in our system at the office. Are you sure you have the right dental office?
If so, please call us and verify your contact details so I can reach out? Sincerely,
Dr. Fernandes.
Fantastic experience: Here is a group of professional staff & medical team, who still manage to create a positive atmosphere . They all do their best and work within patient's schedules.I have been going here for my dental care for years, regardless of what city I live in because of their high quality of care, service and values.
Thank you for the wonderful feedback and rating Dianne.
Fantastic experience: Love this place. The people are amazing and treat you great. My daughter who hated dentists, loved going here. And that says a lot
Thank you Brenda for sharing your experience and your memories with us ❤️❤️ Your review means a lot to me. Sincerely, Dr. Fernandes & team @ WWD.
Fantastic experience: Honestly Willow West Dental is the best option we could have chosen. My family has been going to this location for more the 10 years. We love the staff and dentists. Everyone is very friendly and helpful. We drive from Cambridge and we wouldn’t change for anything. We appreciate the care this group put into everything.
Thank you Tony for your loyalty and coming from out of town to see us. Your 5-star review and words of appreciation mean a lot. Warm regards, Dr. Fernandes & the WWD team.
Fantastic experience: I have been going to Willow Road Dentistry and even before it was located on Woolwich Street. I highly recommend there great services.
Thank you for the review and recommendation Pamela! We are happy to have you with us.
Fantastic experience: I have been a customer of Willow West since receiving an Implant by Dr. Krekorian. This business has since been sold, and after a couple of cleanings - one during Covid, I am pleased with my experience. I wanted my teeth cleaned, had to trust precautions were taken and overall felt secure. I recommend this Dental Business,, in fact I live in Kitchener, travelling to Guelph for appointments. When a business gives good service, reasonable prices, I will support them.
Thank you Karen for your loyalty and support. Yours sincerely, Dr. Fernandes and team.
Fantastic experience: Always a pleasant visit, with friendly staff and learned professionals. I will be back!
Thank you so much Tony for your great review . Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: I have had the same dentist for over 50 years, and when I drove to his clinic for an appointment, he was gone. It was quite a shock and also disappointing. He had retired. We drove over an hour to our appointments rather than change dentists. So when he was gone we looked for a dentist closer to us. Well that’s were this dentistry came in. What a pleasant surprise. 10 minutes from where we live, and the whole experience was wonderful. Thank you Dr. Kheder, and thank you Willow West Dental.
Thank you for your amazing 5-star review Brett! We are happy you had a fantastic experience with us. Sincerely, Dr. Fernandes and the WWD team.
Fantastic experience: Never been happier or more comfortable with a dentist in my life! They took my anxiety and concerns seriously and made sure to take extra care to avoid numbing my throat during the use of local anesthetic(whereas others have never taken it serious or prevented it). They made my entire experience painless and have given me the confidence to keep getting the work needed done. So grateful that they also do direct billing as it can be a bit harder to find a good one who does. ❤️ Highly recommend.
Thank you so much for your lovely review Kerr, we are so happy we were able to provide you a positive experience in our office. Glad to have you as a new patient!
Dr. Fernandes and the Willow West Dental Office staff
Fantastic experience: I went here for the first time, and I have to say I absolutely love this place....I had a tooth pulled and omg those professionals are the best the bed side manner was top notch they don't push nothing on you like come back for cleaning or anything they are all caring and respectful and very helpful I definitely will be back ....happy thanksgiving everyone.
Thank you so much Tina for your wonderful review, we are so happy we were able to help you and provide a positive experience!
Dr. Fernandes and Staff
Fantastic experience: Always friendly, professional and explain all procedures. I highly recommend Willow West Dental to anyone. You won’t be disappointed!
Thank you so much, Mark, for your kind words! We're thrilled to hear that you had a positive experience with our dental restorations service at Willow West Dental Office here in Guelph, Ontario. It's always our goal to provide friendly and professional care, and we're glad we could make your visit comfortable and informative. We look forward to seeing you again soon!
Fantastic experience: A great place for your dental health. The clinic is clean and well maintained. Hygienists were awesome. Receptionist is very welcoming.
Thank you so much Raymund for your wonderful review and praise of our office/staff. It means so much to both myself and the team. Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: Amazing staff, wonderful dentists!
Thank you so much Daina for your amazing review and acknowledgement of our wonderful team ! It means so much to both myself and the team. Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: My experience participating in the Orofacial Myofunctional Therapy program was educational and rewarding. This process was eye opening as I had to "relearn" how to nasal breath, chew, drink and swallow. The sessions worked on strengthing the tongue and reducing how much facial and neck muscles were being used to compensate for that weak tongue. These are all things, I had no idea I was doing incorrectly leading potentially to a vast list of health issues. Ranging from jaw joint issues, grinding, to speech issues and obstructive sleep apnea. Through my commitment to this program I can now call myself a nasal breather, have noted a reduction in loud snoring and far more aware of how I chew and drink as well as swallow. Shiva clearly and patiently communicated the principles, the health benefits and the step by step exercises in my Myofunctional journey. Thanks
Thank you so much John for your amazing review and acknowledgement! . We are very glad to hear about your Myofunctional journey and how it has helped you so far. Sincerely, Dr. Fernandes, Shiva & the WWD team.
Fantastic experience: Willow West exceeds my expectations every visit! Every staff member is super friendly and knowledgeable. It’s a busy clinic but everyone flows and works as a unit, creating a seamless experience for customers. It’s the kind of place that you want to drop in at to say hi even when you don’t have an appointment! :)
Thank you so much Jaclyn for your amazing review and acknowledgement! It means so much to both myself and the team. Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: I have been going to Willow West Dental for over 10 years now, the staff is friendly and always helpful. Dr. Fernandes is a dream dentist for someone who was always so scared and anxious. Not only is she professional and does amazing work, she is gentle, hilarious, so friendly and kind. Today I finished my Invisalign treatment and I couldn't be happier with my results and overall smile. Dr. Fernandes and her team (Brianka and Carla) were absolutely amazing throughout my Invisalign journey. They are so well informed and really care for the integrity of their work. If you are new to Guelph or unhappy with your dentist, and want a new smile, I could not recommend Willow West Dental enough!!!
Aww!!!! Thank you so much for your amazing review! I am so excited that you love your smile! You are truly a pleasure to be around and such an awesome patient. On behalf of all of us at WWD, thank you so much for writing this review and choosing is in your Invisalign journey! Sincerely, Dr. Fernandes.
Fantastic experience: The entire team is efficient and professional from arrival to conclusion. Dr. Reynah is the absolute best, Christina is an excellent hygienist, front office staff very friendly. This is how a dental practice ahould be run!
Hi Chuck! You just made my day. Thank you so much for your lovely review and staff acknowledgement. Patients like you are what keep me coming in to work happy too! Have an amazing summer. Sincerely, Dr. Fernandes and the WWD team.
Fantastic experience: All I can say is… wow! My son who is 8 started to see Dr Fernandes for preventative care. My little boys teeth were crowded and there was no space for his adult ones to come in. She started her treatment plan for him to help improve the situation so it wasn’t as bad as he got older. After 13 months we just got his braces off and spacer out. I’m speechless. It’s 100 percent improved. We will continue on the treatment plan with a retainer next. Dr. Fernandes and her team are fantastic. I highly recommend them! I’ve enclosed some “before” and “after” pictures.
Thank you for your kind words Bobbi! It is a pleasure working with your family. We look forward to seeing you all at the office. Sincerely, Dr. Fernandes and the WWD team.
Fantastic experience: Since switching to Dr. Fernandes a little over 2 years ago I have had nothing but pleasant visits to the Willow West Dental Office. Dr. Fernandes is a consummate professional who is immensely detail oriented and makes me feel very comfortable. Not to mention the entire staff is extremely friendly & accommodating (special shout out to Craig & Bobbi). I would recommend Dr. Fernandes and her team at Willow West Dental Office to anyone & everyone!
Thank you so much for your 5-star review Will! I am so glad that you love your experiences at WWD, and we look forward to seeing you soon. Congratulations on your engagement! Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: I’ve always absolutely hated going to the dentist, but since switching here, I’ve never had a more comfortable and safe experience. All the staff are so welcoming and professional. Dr.Fernandes is the best dentist I’ve ever had, as she’s the only one who has ever made seeing the dentist an enjoyable experience. This office and staff have changed my outlook on dental visits! Thank you to their team!
Wow! Thank you so very much for your amazing review Lexi. We are delighted you love your visits with us and look forward to your boyfriend tales. Stay HIP! Cheers, Dr. Fernandes and the WWD team.
Fantastic experience: Our experience as a family of four at Willow West Dental Office has been beyond positive. Starting with reception, the team is curteous, friendly, prompt and runs one of the best appointment reminder systems I've seen. Dr. Fernandes is patient, knowledgeable and explains treatment options in detail. The amount of diagnostic tools is impressive - for instance, watch for the digital scanner that creates a 3D model of your teeth in minutes that she then uses to explain areas of concern and treatment options. No need for old-fashioned dental impressions anymore. Our kids' dental visits have been amazing as well. The younger one is just completing his first round of orthodontic treatment. Dr. Fernandes and her staff are patient, make him feel at ease and provide positive reinforcement - he genuinly feels proud about the change accomplished over the last 6 months or so. If you are looking for a dentist in Guelph and area, this is hands-down the place to choose!
Thank you so much Marin for sharing your positive experiences at Willow West! Reading this review just made my day and I am so grateful to you for acknowledging both me and my team. It is validating to us to know we are providing such a great level of patient care and experience, as it is always our goal. We appreciate you taking the time to write this review. It is such a pleasure to see you all in the office. We truly value your personal recommendation and look forward to seeing you all again. Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: Does anyone actually like going to the dentist??? I do!! I’ve been with WW for almost 20yrs. I wouldn’t go anywhere else! The staff is incredible - Amanda, Michelle and especially Bobbi. She always goes above and beyond to make people feel welcome. My daughter is currently on the Invisalign program and Carla has been so helpful Dr Fernandes is a delight! She always makes me feel comfortable and treatments are quick and painless Always a great experience!
Hi Cindy, thank you so much for your lovely words and acknowledging so many of our staff. I am so glad you continue to choose us for yourself and London as partners in your oral health journey. We are so grateful for patients like you, and look forward to seeing you soon. Sincerely, Dr. Fernandes & the WWD team.
Negative experience: While completing a 2 year Invisalign plan with Willow west dental, I have been consistently treated poorly with unprofessional rude behaviour from the receptionist Bobbi. She is unhelpful, dismissive, lacks customer service skills, and creates a hostile space, where I don’t feel comfortable calling to book an appointment or visiting the office. After spending all this money with the clinic, respect would be bare minimum. Me and my family of 5 are considering switching clinics due to this unprofessionalism. The other staff at this clinic and Dr. Fernandes are amazing, so this really is unfortunate
Thank you for your review. I sincerely apologize for your experience at the office. I am glad we could resolve it, and thank you for having chosen us to be part of your Invisalign journey. Sincerely, Dr. Fernandes.
Fantastic experience: Extremely uncomfortable receiving this kind of health care. However, this dental office was different! They were all warm and welcoming. Little to no wait time. My appointment was quick, knowledgeable and very comfortable.( with no judgement ) I would highly recommend to anyone with anxieties about the dentist. Piece of cake!
Thank you so much Lee for your kind words, we are so happy we could make the appointment comfortable for you!
Dr. Fernandes and Willow West Dental Staff
Fantastic experience: When I first moved to Guelph 2 years ago, I needed to look for a dental office that was convenient to where I work and live. Before moving offices, I worked right across the street from Willow West and decided to make this my dental office. It was a great choice as I was also looking at other places but chose this, because it was close to my work. I highly recommend this dental office, from Dr. Fernandes herself, to Carla and the ladies in the back and not to forget, all the lovely ladies who work at reception. Couldn't have asked for a better group of people. I always enjoy chatting with them all when I visit. Cristina is my go-to for my cleaning and I'm happy to have Dr. Fernandes and Carla having my back when currently going through my Invisalign journey. I always enjoy my visits! Everyone deserves a round of applause.
Nina!!!!! Thank you so much for your lovely words! That’s so sweet of you. We are so happy that you have chosen us and look forward to your visits at our office. Sincerely, Dr. Fernandes & the team at WWD.
Fantastic experience: Best Dental Office I Have EVER Been To; The Ladies Are Always Super Friendly And I Rarely Have To Wait Longer Then 10 Minutes Upon Arrival!!
Thank you kindly Bryanna! Cheers, Dr. Fernandes.
Fantastic experience: The team at willow west dental are truly exceptional. I get quite anxious about going to the dentist and the team here are so kind, caring, and understanding that it really helped put my mind at ease. Everyone was very calm and reassuring throughout booking my appointment and my visit. Specifically Michelle who helped me book my appointment and was so incredibly understanding and patient with me. Also Dr. Fernandes who was caring and so patient with me. She really took the time to explain everything to me and to give me options for care and made sure that I was comfortable throughout my appointment.
Hi Laura! Thank you so much for your lovely words and for taking the time to write this review. We are so happy you had a comfortable experience with us. We look forward to seeing you. Thank you again. Cheers, Dr. Fernandes and the WWD team.
Fantastic experience: Proffesional friendly staff dictor was awesome freezing needke did not hurt at all
Thank you so much for your lovely review Eva!
Dr. Fernandes and Staff
Fantastic experience: Been a patient since I was a child, still come here even after moving to Kitchener. Always a thorough cleaning and solid explanation of what needs to be done to keep my teeth in tip top shape. Thank you to everyone at Willow West Dental!
Thank you for your loyalty to our office Peter, and for your kind words. We value your trust in our office. Sincerely, Dr. Fernandes & WWD.
Fantastic experience: Great dental office. Go out of their way to make you feel comfortable. If you have anxiety with dentist you will soon feel at ease. You are usually seen within 5 mins of your appointment. Reception is welcoming. Pricing is fair.
Thank you for your 5-star review and confidence in our team. Sincerely, Dr. Fernandes and the staff at WWD.
Fantastic experience: I suffered an abscess infection as a result of a broken tooth. Dr. Abraam Dawod assessed the situation and explained the available options. My choice to remove the tooth was immediately taken care of and a follow-up visit was arranged. When the infection lingered he proscribed another round of antibiotics and that seems to have been successful. My thanks to Dr. Dawod and the staff at Willow West Dental.
Thanks for your kind words and 5-star review! Glad Dr. Dawod was able to take care of the situation immediately.
Cheers, Dr. Fernandes & the WWD team.
Fantastic experience: Very patient and welcoming staff. Take their time to explain everything and make sure you are ok with the treatment plan. Fantastic experience at both of my visits so far.
Thank you for sharing your experience at Willow West Dental, We appreciate your feedback Mark.
Positive experience: Getting x-rays done hurt. But all else good
Thank you for your review Cory. I made a note in your chart re: the x-ray so we can make some adjustments the next time.
Cheers, Dr Fernandes.
Fantastic experience: My hygienist, Jasleen is the greatest I’ve ever had. Great job Jasleen.
Thank you so much for the 5 star review!
Dr. Fernandes and Staff
Fantastic experience: BEST dental office ever! Dr Fernandez and her staff are always caring, helpful and happy:) ♥️
Aww thank you so much Paula! It’s always a pleasure to see you. Sincerely, Dr. Fernandes & team WWDz
Negative experience: Edit: Sorry, the cost for dental cleaning and xrays was 342 dollars.*** I went to Willow West dental clinic as a new client about a year ago for dental cleaning and xrays, however as I did not have dental insurance, it ended up costing me 500 dollars, almost double what my current dental clinic charges. On top of that, they suggested I try invisalign (which they were heavily advertising at the time) to improve my teeth alignment, which they told me was a possible cause for my gum recession. Since then, I've been told by my current dentist that invisalign may have actually worsened the problem. Consequently, I find this dental clinic very hard to trust and would not recommend them to anyone
Hi Alisa, I have read your review. I would like the opportunity to address your claims. I disagree with your comments: you claimed to have spent about $500/- for x-rays and a cleaning. However, our records indicate that you spent a total of $342/- for a comprehensive oral exam, PAN X-ray, cavity detecting X-rays and an hour long cleaning appointment. Invisalign treatment and gingival (gum) grafting were BOTH discussed with you and an orthodontic consultation was suggested to review the matter but you declined. To state that we pushed Invisalign, and never addressed your recession or the possibility it may worsen, is false and misleading. It is unfortunate that you did not approach me and outline your concerns. I wish you all the best in the future. Sincerely, Dr. Fernandes.
Fantastic experience: Staff was polite and gentle, I felt comfortable and reassured every step of the way.
Thank you for the beautiful feedback Michael. Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: Excellent experience and that says a lot when you visit a dentist The staff all the staff from the reception desk to the dentist are amazing. Would recommend them in a heart beat
Thank you for the 5-star review and recommendation Nancy! We wish you a very Merry Christmas and Happy Holidays from the team at WWD. Sincerely, Dr. Fernandes.
Fantastic experience: I am very thankful to everyone there from front desk to hygienists and dentist.
Thank you for sharing your 5-star reviews! Have a great Christmas and holiday season. Take care, Dr. Fernandes & WWD staff.
Fantastic experience: This clinic is absolutely amazing. Every member of staff I’ve encountered or been treated by are the same - incredibly friendly, knowledgeable and caring. The ladies at admin have fantastic energy and are always so pleasant to deal with. The dentists and hygienists put any anxiety you may have at ease, constantly ensure you’re okay and not experiencing any pain through out procedures, and explain what they’re doing and why they’re doing it, to keep you informed and aware. The space is clean and organized and has a great vibe overall. I very highly recommend!
Thank you for sharing your experience at Willow West dental clinic, we truly appreciate your feedback! Sincerely, Dr. Fernandes & the team.
Fantastic experience: I have been a client of Willow West Dental for about 40 years. I have always felt welcomed when i show up for my appointments. The Ladies behind the desk always provide a smile when you arrive. The cleanings and any other procedures i have had over the years have always been top notch. Having evening appointments was always a bonus for me. I have moved out of the city over 20 years ago and will not change dentists. Its worth the drive. I recommend anyone looking for a new place to get their smile worked on, to go to Willow West Dental.
Thank you for your wonderful review Larry! We are glad to have you with us! Truly appreciate it.
Fantastic experience: Been going to Willow West Dental for years. Great staff
Thank you for your 5-star review Darcy. Sincerely, Dr. Fernandes & the WWD team.
Negative experience: The hygienist and front desk are rude and when I arrive and no body asked me for 10 minutes what do I want or how can I help so sat down in the chair and waited until the hygienist called me the dentist is a good guy and professional but basically they don’t care about patients only money and all the clinics are the same .
Fantastic experience: The staff here have been welcoming, friendly and explain every aspect of the dental care process. I am so happy with the care and quality of service.
Thank you so much Heather! We are so happy to have you and your family join our office!
Dr. Fernandes and Staff
Fantastic experience: Friendly. Professional. Punctual. Modern tools. They care.
Thank you so much Tom!
Dr. Fernandes and Staff
Fantastic experience: Nishima, the dental hygienist was very respectful, patient, and caring. She did an amazing job with cleaning my teeth because she cared about the details of each teeth. The receptionist, Carla, was super friendly, and approachable. She made me feel welcome at their dental office. The dentist was also really nice even though his visit was much shorter.
Thank you so much for your review and 5-star rating! Carla and Nishima will be delighted to read this. We look forward to seeing you again. Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: I have been nothing but impressed by Willow West Dental Office. From the first call I had to set up an appointment to my by-weekly meetings with Shiva for Orofacial Myofunctional Therapy, I have been repeatedly grateful for the kindness and excellent care I have experienced.
Thank you for your kind words Sonya. It was a pleasure meeting you and your little ones today. We look forward to working with you. Sincerely, Dr. Fernandes, Shiva and the WWD team.
Fantastic experience: We were referred here by a friend. Dr. Raynah Fernandes is so good with my daughter, explaining everything step by step what will happen in her treatment plan, showing her all the equipment. She followed up with us after hours regarding an X-ray. Went over the findings and answered all our questions regarding our daughters health. I am so thankful I went to her, now my daughter will be receiving the proper care for her dental care and her health. Her dental assistant is so wonderful making sure my daughter feels comfortable every visit. The secretaries were very friendly from the moment we came in and on the phone/email, very accommodating with our schedule. We look forward to working with Dr. Fernandes and her team on our daughters treatment plan.
Thank you so much for your kind words and 5-star review Dominika. It was a pleasure having you all in the office I look forward to working with your family. Sincerely, Dr. Fernandes and the WWD team.
Fantastic experience: Great service. Everyone there is a pleasure to speak with when I visit. They are also very great with kids. Our little guy actually enjoys going to the dentist!
Thank you so much AJ for the lovely review! So happy the whole family enjoys coming to the office!
Dr. Fernandes and Staff
Fantastic experience: Very friendly staff and amazing dentist!
Thank you so much Ameera! We are so happy to have you as a patient at our office!
Dr. Fernandes and Staff
Fantastic experience: Edit June 9, 2023: I'm progressing well on my invisalign treatment, and if you are like me with teeth crowding issues and don't want to go through teeth extraction. You should come to Willow West Dental, as they are the only dental office in town that can potentially solve your problem! Edit Feb 17 2023: I'm currently going through the Invisalign treatment and the team at Willow West Dental is the best choice you can make if you're looking to have better looking teeth. Edit Sept 12 2022: I would like to recognize Christina, a dental hygienist I had for my appointment today! She is very knowledgeable and experienced and above all she cares for patients health with her passionate heart. She does her job even when the workload gets demanding due to Covid restrictions and associated challenges. Original review: I have been with Willow West Dental for over 15 years, ever since I was in high school, and now I've been working for 5 years and still with this clinic. I have witnessed the numerous doctors that have served here, and all the hygienists and doctors are really knowledgeable and nice to work with.
Thank you for your kind words and loyalty to WWD Penny! We are honoured to have you as our patient and look forward to serving you well.
Fantastic experience: I have been a regular visitor to Willow West Dental Office in Guelph, Ontario for many dental appointments, and I can confidently say that my experiences have always been exceptional. In particular, I would like to express my utmost appreciation for the incredible professionalism and expertise of Dr. Abraam Dawod. Dr. Abraam Dawod is truly an outstanding dentist who goes above and beyond to ensure the highest quality of dental care. From my very first visit, I was immediately impressed by his vast knowledge and his ability to make me feel comfortable and at ease. Dr. Dawod takes the time to thoroughly explain any dental procedures or treatments, patiently answering all of my questions and addressing any concerns I may have had. His dedication to patient education is truly commendable. One aspect that sets Dr. Abraam Dawod apart is his unwavering commitment to delivering personalized care. He takes the time to understand each patient's unique needs and tailors his approach accordingly. Whether it's a routine check-up or a more complex procedure, Dr. Dawod consistently demonstrates a high level of expertise and precision. His gentle touch and attention to detail ensure a comfortable and pain-free experience during every visit. Furthermore, the staff at Willow West Dental Office are equally remarkable. From the moment I step through the door, I am greeted with warmth and a genuine sense of care. The receptionists are friendly, organized, and always willing to assist with any scheduling or administrative needs. The entire team works harmoniously, creating a welcoming and positive atmosphere that immediately puts patients at ease. Hygiene is of utmost importance at Willow West Dental Office. The clinic maintains the highest standards of cleanliness and sterilization, which is evident from the moment you enter. The dental equipment and treatment rooms are meticulously maintained, creating a sterile environment that instills confidence in the care being provided. In conclusion, I wholeheartedly recommend visiting Willow West Dental Office and experiencing the outstanding care provided by Dr. Abraam Dawod and his team.
Thank you for this amazing review Fady. Dr. Dawod is amazing! Sincerely, Dr. Fernandes & team WWD.
Fantastic experience: They have a good service to my whole family as always especially to me.Dra. Raynah Fernandes is a great orthodontist,they have good staff too.
Thank you so much for your wonderful review! We are so happy to have you at the office! Dr. Fernandes and Staff
Fantastic experience: I cannot say anything bad about this place. Everyone is nice and professional. And always on top of their game! Its so easy to schedule and to remember from reminders they give. 5* Edit: Also had an wonderful opportunity to be in a myotherapy session with Ms. Shiva and it has been an amazing experience to learn so much about how breathing and posture affects not only the dental aspect but also other aspects of life. I hope alot more people would know this because it has been eyeopening for me.❤️
Hi Ella, Thank you so much for your kind words and 5-star review. I am happy you love our office and staff. I am super glad you find OMT so rewarding; please do spread the word! I am so happy you decided to proceed with OMT. It does change lives.
Cheers, Dr. Fernandes, Shiva & the WWD team.
Fantastic experience: I live in Mississsuga but one of fiends recommended this dental office in Guelph I drove down there and it was wonderful experience, excellent prices especially I don’t have a dental plan.
Thank you so much for your lovely review! We are so happy you had a wonderful experience in our office! Sincerely, Dr. Fernandes & WWD.
Fantastic experience: I have been receiving dental care from this office for several years now. They are extremely accommodating with scheduling appointments. Natalie is a gem. Their pricing is on the mark. No over billing. They will listen to you and make sure you are as comfortable as possible during your dental procedure. All boxes checked for excellent service.
Thank you for your 5-star review Loriann! We truly appreciate it. Sincerely, Dr. & the WWD team.
Fantastic experience: I have some serious dental anxiety and had put off going to the dentist for a LONG time. I couldn’t wait any longer as I was in pain. I was terrified but Christina and Dr. Fernandes were absolutely amazing and the moment Christina started chatting with me, my anxiety was eased. Definitely recommend!
Thank you so much for your kind words Mallory! I’m reading this as I sit beside Cristina and she’s so happy to hear that we were able to put you at ease. We look forward to seeing you soon. Sincerely, Dr. Fernandes, Cris & WWD.
Fantastic experience: My kids and I have been going to this dental clinic for over two years now and I am very pleased with their services. The office is always clean and organized. The front staff are so helpful and accommodating when it comes to booking appointments. The hygienist's too are so gentle and thorough with mine and my kid' 'cleanings. Dr Fernandes saw me through my Invisalign treatment and I was grateful for her sound advice and great recommendations. Truly grateful to have found this clinic!
Thank you so much for your 5-star review and comments Stephanie. Your kids are delightful. We look forward to seeing you all again in the near future. Sincerely, Dr. Fernandes & the WWD team!
Fantastic experience: Great Dental office. Never had a problem. Staff are great! Highly recommend!
Thank you so much for your 5-star review and kind words Kelly. Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: Great experience at Willow West Dental Office. Dr. Fernandes was extremely professional and made me feel comfortable. The staff was lovely. Definitely recommend this dental office for all your dental needs!
Thank you so much for your 5-star review Rena. We are glad you had a lovely experience. Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: Great first experience!! Very positive vibes!!! Thank you Bobbi & Michelle, Dr. Fadi for your help.
Thank you so much for your kind words and 5 star review Savio.
Sincerely,
The team at WWD.
Negative experience: 00 stars no respect service charge over cost my wife asked X-ray for my 6 year old daughter and they charged $228. We asked why that cost and they refund $59 but still expensive
Elibeti, we have read your review and have spoken to both the assistant and the dentist who saw your daughter that day. Your wife was in both the X-ray room and in the treatment room as well. The dentist who saw her was very transparent and walked through all the steps of treatment for your daughter, in front of your wife, and at no time did she decline or deny any treatment that was done. After paying for the treatment, I understand that both of you were unhappy and returned back to our office and argued that there was a miscommunication and you did not want your daughter to have any cleaning done for her. We tried to accommodate your request by refunding the cleaning done to make it right by you. However, she did have a complete oral exam, x-rays and further treatment that day. We understand it is expensive, but we adhere to the ODA fee guide, and you were charged for treatment that was completed.
Fantastic experience: Dr. Fernandes and her team are incredibly warm, professional and experienced! The office is inviting and pleasant to come to. Her staff are super friendly and efficient. Not to mention Dr. Fernandes is such a great dentist! Highly recommend this clinic.
Thank you so much Farah for your kind words and 5-star review. Sincerely, Dr.
Fernandes & the WWD team.
Fantastic experience: I never enjoyed or cared for the dental experience as a whole but staff here put a lot of work into ensuring quality of care and understanding are both met.
Thank you for your kind words Antonia. Sincerely, Dr. Fernandes & WWD.
Fantastic experience: I have found since coming to Willow West for any work to be done has been more than satisfactory. Everyone has been, including the clerical very nice here. I would recommend them no problem.
Thank you for your 5-star rating! Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: I love this clinic and I have been coming here for years, and will continue to do so for many more! Staff and dentists are great!
Thank you so much for your amazing 5-star review and kind words. Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: This office is the most competent, friendly office I've ever dealt with. They are efficient, they make me feel like I matter. Every business should take lessons from them. Carla is wonderful. Dr. Fernandes is great. I just love them. Wendy Martin.
Thank you so much Wendy for your awesome review. We truly appreciate your thoughtfulness and gratitude. Sincerely, Dr. Fernandes, Carla and the WWD team.
Positive experience: Very helpful and patient staff. The doctor was a great help in explaining and guiding me through the whole process.
Thank you for your review Adnan! Sincerely, Dr. Fernandes & WWD.
Fantastic experience: Dr. Fernandes was absolutely wonderful! She was patient and kind and it was the first time I had a dentist take the time to sit and explain what was being seen on xrays and photos. The hygienist was so gentle, I couldn't barely believe she had done all my teeth in the time that it took.
Thank you so much for your 5-star review and kind words Judy! I’m so happy you had a fantastic experience with us. We look forward to seeing you soon. Sincerely, Dr. Fernandes & the WWD team.
Fantastic experience: Excellent team of professionals, pleasant office decor, been a patient of Willow West for 30 years, never a complaint.
Thank you for the review Bev. We love seeing you too! Sincerely, Dr. Fernandes & staff.
Fantastic experience: Very gentle and friendly best dentist office around
Thank you for your kind words Brett! Sincerely, Dr. Fernandes & staff.
Fantastic experience: Christina is the best! I have been going to WWD for over 30 years and the service level has always been top notch!
Thank you Brian! Lovely seeing you again and thanks for your 5-star review. Cheers, Dr. Fernandes & the WWD team.
Fantastic experience: Best hygienist I have ever had at Willow West Dental. I told the office this. I have sensitive teeth. She used a new type of automatic cleaning device at the beginning of my cleaning which is much better then the manual one they usually use. She did use other manual instruments, being very mindful of my sensitivity. Thank you so much.
Thank you for your review. That’s lovely to hear Doreen. Glad you had a delightful appointment. Sincerely, Dr. Fernandes.
Positive experience: Recently had a great dental appointment. I was in & out quite quickly!!
Thank you so much Dwight for you lovely review! Dr. Fernandes and Staff
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