Royal Centre Dental Group Vancouver
Information about Royal Centre Dental Group Vancouver
Opening hours
- sunday: (closed)
- monday: 7:30-17h
- tuesday: 7:30-17h
- wednesday: 7:30-20h
- thursday: 7:30-20h
- friday: 7:30-17h
- saturday: 8h-17h
We’re a downtown Vancouver dental clinic offering a full range of general, cosmetic, and restorative treatments in a modern, welcoming environment. New patients are always welcome, and we do our best to accommodate dental emergencies the same day.
Our focus is simple: high-quality care, clear communication, and results that look and feel natural. Whether you’re coming in for a routine check-up or a more advanced treatment, our team is here to make the experience comfortable and stress-free.
We believe a healthy smile plays a big role in your overall well-being and confidence, and we’re committed to helping you maintain it for the long term.
Our comment from Best Dentists Club about Royal Centre Dental Group Vancouver:
Royal Centre Dental Group in Vancouver is renowned for its exceptional patient care and professional staff. Patients consistently highlight the thoroughness and efficiency of their dental hygienists, especially Maryam, whose gentle approach makes dental visits pleasant. The clinic's team, led by skilled dentists like Dr. Ken Phillips and Dr. Ryan Bernhauser, is noted for their professionalism, attentiveness, and ability to create a comfortable environment for patients. Clients appreciate the clear communication about treatment options, the modern facilities, and the friendly atmosphere that makes each visit enjoyable.
Key highlights include:
- Exceptional patient care: Many reviews commend the staff for their kindness and attentiveness, making patients feel valued and cared for.
- Skilled professionals: The dentists and hygienists are experienced and detail-oriented, ensuring high-quality treatments.
- Comfortable environment: The clinic is described as welcoming and modern, equipped with state-of-the-art technology that adds to the patient's comfort.
- Efficient service: Patients often mention quick appointments and effective treatment, even in urgent cases.
Overall, Royal Centre Dental Group stands out as a top choice for dental care in Vancouver, receiving high praise for its staff's dedication and expertise, making it a highly recommended dental practice for new and returning patients alike.
Services and Treatments
Royal Centre Dental Group Vancouver: Reviews
Fantastic experience: Maryam is very thorough and efficient. Knows what she’s doing. Look forward to my quarterly visits
Fantastic experience: The team at the clinic is really helpful, doctor Kin is very professional and experienced.
Fantastic experience: Dr B and his crew always make it comfortable, low-stress and lay out great plan options! They make coming to the dentist a nice experience.
Fantastic experience: Excellent service. The doctor is wonderful and the support staff is very helpful.
Fantastic experience: This practice is consistently excellent with skilled, experienced dentists and helpful administrators. I always leave very happy with the results.
Fantastic experience: 10/10 experience every time! The staff are all lovely
Fantastic experience: I came in for the first time because my regular dentist was too busy to help me with an urgent tooth problem RCDG was kind enough to fit me in the quickly. From start to finish I felt well taken care of. Dr. Bernhauser and the assistant were kind and attentive and explained to me what they were doing every step of the way.
Fantastic experience: Maryam is an awesome dental hygienist. Her patience and professionalism are remarkable, and she cleans teeth with such detailed care. She always turned a scary appointment into a genuinely pleasant experience.
Fantastic experience: Have been going to Royal Centre for over 25 years seeing Dr. Phillips and they have always looked after me with staff of the highest calibre. I’ve had everything from a cleaning all the way to crowns and they’ve always looked after me incredibly well.
Fantastic experience: Dr. Philips has been my dentist for a number of years now and is a wonderful dentist.
Fantastic experience: Great dental care and nice people. I’ve been going here for 7 or 8 years now and Dr Bernhauser and his associates and team provide the best care. My oral health has never been better.
Fantastic experience: Dr. Phillips is by far the best dentist I have ever had. He is patient, kind and gives excellent dental advice. I can always trust his judgment when it comes to my teeth. If he preforms any major dental work, he calls me later that evening to check on how I am feeling. (He truly cares about his patients) Not only is he fantastic at his work, his staff are also amazing. Miriam, my dental hygienist is fantastic, I love how gentle she is on my teeth and her caring personality. I find that she makes my dental visits more enjoyable. I appreciate Bal for all her hard work at the front desk. She is great at multi tasking and goes extra mile to help align all of our family appointments.
Fantastic experience: Dr Philips and his team are amazing, they are caring and attentive. I especially appreciated that he took the time to call in the evening to check in on me, which speaks to his dedication and commitment to his patients. I’m very grateful for his support and would highly recommend him.
Fantastic experience: I felt very well cared for at this clinic. The entire team is kind, helpful, and patient, always making sure to answer questions and provide support. The hygienists who do the cleanings are wonderful as well, always checking in to ensure you’re comfortable throughout. Dr. Shahrzad is excellent; she explains each procedure as she goes and even follows up afterward to see how you’re doing. The front desk staff are also friendly and accommodating. Overall, every visit has been a great experience where I truly feel cared for.
Fantastic experience: I've been going here for years - always great service and great work here. Highly recommend if you're looking for a great dentist
Fantastic experience: Always feel in very experienced and capable hands. The place is run very well, with very professional staff.
Negative experience: I visited Royal Centre Dental Group in December for a broken crown and was treated by Dr. Benhouser. After X-rays, I was told I needed a refilling and a new root canal and was referred to a specialist. I paid $300 at RCDG but received no treatment at that visit. I later had my root canal completed by Dr. Neda at a downtown endodontics clinic, who was excellent—highly skilled and professional. After the root canal, I contacted RCDG for a permanent filling and crown. Despite my request to complete the tooth before the holidays, the office postponed treatment to January and refused to do the permanent filling in December, even though I was willing to pay out of pocket. I had to wait several weeks with a temporary filling, which caused significant stress. In January, I was quoted $215 for the filling and $1,700 for the crown, but during the appointment I was pressured to undergo an additional $300 exam, which I declined. The final filling cost increased to $400, with limited explanation. While the reception staff were polite and accommodating, my experience with Dr. Benhouser lacked transparency, clear communication, and professionalism. Unfortunately, I would not recommend this clinic based on my experience with the dentist.
Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your experience did not meet your expectations, particularly around communication. We are pleased that you found our front desk team to be pleasant and helpful.
For clarity, our records indicate that the November visit included diagnostic X-rays and a limited exam, totalling $84.00. If you believe you were charged differently, we encourage you to contact our office directly so we can review and address this promptly. As discussed during our conversation on November 5, 2025, our understanding at the time was that you elected to proceed with treatment in the early part of the New Year. We were willing and able to accommodate an earlier timeline had that been your preference.
While we always strive to accommodate urgent concerns, our clinical approach prioritizes accurate diagnosis, prevention, and long-term oral health. A comprehensive exam is strongly recommended to ensure appropriate and safe treatment planning, whether completed with our clinic or another provider.
We appreciate your comments regarding our front desk team and regret that your overall experience fell short. Should you wish to discuss this further, we welcome you to reach out to us directly.
Fantastic experience: Perfect service! I'd also like to give special mention to the receptionist: she was patient, attentive, and responsive. This was the best appointment I've ever made, considering my poor English. Thank you so much for your work and for being so customer-focused!
Fantastic experience: I love my dental hygienist! She is so thorough with my cleaning and cares about her patients .
Fantastic experience: Dr.Bernhauser has restored some of my faith in medical professionals in B.C. In a rather broken system he shines as a gentle, polite, genuine human with professional expertise. What a relief.
Fantastic experience: Great service and great people! My hygienist is the best in the worldalways looking forward to my scaling appointment!
Fantastic experience: Very good quality treatment of my issues. Cleaning, scaling, even replacement of fillings and crowns. It’s all been great. And on top of that, everyone is very nice and welcoming. Dr. Phillips is the best!
Fantastic experience: My hygienist was great she was very informative and friendly I would recommend. Dr Philips is a cool guy he's easy to like.
Fantastic experience: Dr. Shahrzad is an excellent dentist—very knowledgeable, precise, and professional. She is also kind and approachable, which makes every visit comfortable. I am extremely satisfied with the quality of care I received and highly recommend her. Thanks.
Fantastic experience: Location is convenient for nearby office workers. Friendly staff. Tv on the ceiling is nice to have. Equipment seems new.
Fantastic experience: Dr. Phillips is a great dentist. He is very patient, professional and have a great sense of humour. He is always available if you need him or have questions. The clinic is always clean and they have very good equipment that for us, patients, it means less pain, better diagnosis and less radiation. The entire staff is always nice, which is a big bonus.
Fantastic experience: On time and very efficient. Very nice people from the reception, assistant and the dentist.
Fantastic experience: Im amazed at the service i received at Royal. The outcome was beyond my expectation. I have dental anxiety, Dr Philips demeanour was very comforting and supportive. I was certain i would be loosing my front teeth, but they look and function better than they ever have!!
Fantastic experience: Always great service top notch! I feel like home!
Fantastic experience: Exellent expérience with Royal Centre Dental Group! Very attentive staff, highly professional, and extremely patient with a patient suffering from pain. I fully recommend them!
Fantastic experience: Best dental office in Vancouver. Amazing staff.
Fantastic experience: I have been seeing Dr. Phillips for almost 20 years and have always been pleased with the dental services received. His wonderful personality and that of the staff is an added bonus.
Fantastic experience: Best Dentist in the City. Extremely compassionate and understanding of your concerns and or nervousness. Been going here Since Dr. Philips opened his practise and have always had the very best care. Highly recommend
Negative experience: Here to praise their great customer service in the email for new client. No greetings, no explanation. Straight up no. I’ll be seeking service elsewhere. Thanks Baldeep!
Fantastic experience: I had a filling done today with Dr. Shahrzad, and she was absolutely amazing! She’s gentle, professional, and made sure I was comfortable the entire time. The procedure was quick and completely pain-free. The whole team was friendly and welcoming too. I’m really happy with the result and definitely recommend Dr. Shahrzad to anyone looking for a caring and skilled dentist!
Fantastic experience: From the moment I arrived at Royal Centre, the team was efficient and reassuring, and Dr. Bernhauser took care of me on very short notice. The office has a warm, modern feel and the staff were friendly and professional throughout. Dr. Bernhauser listened carefully, explained things clearly, and made me feel completely at ease. I left confident in the result and grateful for the prompt, expert service.
Fantastic experience: Terrific staff, doctors and location. Recommending this office to everyone on the regular
Fantastic experience: Very efficient, kind and listen to my concerns. Highly recommend!
Fantastic experience: Professional. Friendly. Like always! Been seeing Dr Phillips for yeaaaaars!!!
Fantastic experience: I have been a long time happy customer of Royal Center Dental Group for 10+ years. This is the best dentist and Dental office I have ever been a payient at. They are always up to date with the latest and greatest techniqies, practices and technologies. The services is top notch throughout the whole experience. Everything about this dental office is top notch and professional. Dr. Bernhauser is an extremely talented doctor and dentist. I trust him and his office 100% with my family's Dental care and highly recommend RCDG!
Fantastic experience: Very knowledgeable and efficient staff. So far so good for a new patient. Receptionist especially very pleasant.
Fantastic experience: I went to Royal Centre Dental Clinic and consulted with Dr. Shahrzad because I had erosion and very sensitive teeth. Her advice on sensitivity management and her careful restoration of my eroded tooth structure completely solved my problem. For the first time in a year, I can enjoy food and drinks without pain. Dr. Shahrzad is not only highly skilled and knowledgable but also thoughtful and attentive. I am so grateful for her care and expertise, and I wholeheartedly recommend her to my family and friends!
Fantastic experience: Dr. Shahrzad is an incredible dentist! She is professional, gentle and takes the time to explain the treatment plan clearly. I had a completely painless and comfortable experience specially during the injection. Her assistant and the entire team are warm, welcoming, and always smiling. it truly is a fantastic team!
Fantastic experience: I can’t say enough good things about Dr. Shahrzad. She is not only highly skilled but also incredibly caring and gentle. Every visit feels comfortable because she takes the time to explain everything clearly and makes sure I’m at ease. It’s rare to find a dentist who combines professionalism with such genuine kindness. I truly feel lucky to have her as my dentist!
Fantastic experience: I have a patient for over twenty years and every visit has been a good one
Fantastic experience: Thank you so much for taking me in as an Emer patient. They were so welcoming and attentive, providing professional treatment and advice.I highly recommend this place for anyone who needs support for your oral care!
Negative experience: Yesterday I went there for my son’s wisdom tooth. Based on my search, I was expecting to see more experienced doctor, with a higher level of information and knowledge. Dr Shahrzad is very inexperienced, her recommendations was not a professional one, that’s why I would prefer to find another place.
Fantastic experience: I’ve been consistently happy with this dental clinic and Dr. Phillips, but I especially want to thank Jas who made my most recent hygiene appointment the most comfortable one yet. Her care and attention really stood out and made a big difference for me!
Fantastic experience: Dr Bernhauser and team have given my teeth the best care I have ever had. The doctor is so knowledgeable, has seemingly infinite patience (though being so busy - how does he do it?!), shows genuine care, answers all my pesky questions, and is honest and transparent. I can tell that the practise is always on a tight schedule with a full client list but the team always gives me their full attention and care and that’s the comfort a patient needs when undergoing dental work. Dr B combines his amazing technical expertise with an equally incredible hand for delicate and creative “artistry” that is very much involved in the world of veneers. I’ve been on my teeth correction journey (Invisalign then whitening and replacement of two veneers) for about 2 years now and I’m almost done. Through this whole period Dr B guided me through, always remembered our conversations and my case details specifically, and provided the best guidance. (You'd think this would be the standard for all dentists, but that definitely isn't the case!) Dr B went above and beyond to take his time to make sure I was happy with the final shape of my porcelain veneers and I couldn’t be happier with my investment and trust. Can’t recommend this practise enough!
Fantastic experience: The good reviews speak for itself. Went in for an emergency appointment, got accommodated immediately and the problem that I had was resolved within 2 days. The doctors and staffs here are amazing and they truly care about their patients. Very recommended. :)
Fantastic experience: Excellent attention from absolutely everyone before, during and after appointments and follow up for next dates arranged. More than a year going with them and I could not be happier.
Fantastic experience: I have been using this dental clinic for over 25 years, and they never let me down. With a variety of dental issues and Issues that cause Teeth clenching and grinding, it can be Challenging to resolve but with the excellent cleanings that I get every 3 months and the advice that they give me such as wearing a night guard during the day to prevent Teeth clenching while I work They are just the best dentist that I have ever had
Fantastic experience: I have been receiving care for many years and I recommend Dr Phillips to all my friends and family. This is just an excellent Dr. who operates an efficient, friendly and technically superior practice. Today's experience was no exception, I am feeling great thanks for the opportunity to comment. Glendon
Fantastic experience: Dr. Bernhauser is not only an exceptional dentist, but also an incredibly empathetic and attentive caregiver. He’s gone above and beyond any dental experience I’ve had before. As someone who’s never loved getting dental work done, I genuinely feel I’m in the best possible hands.
Fantastic experience: I was able to get an appointment to deal with an unexpected issue as my own dentist is away on vacation. Dr. Bernhauser was excellent and so pleasant.
Fantastic experience: My first visit in many years away went very well. Thank you so much for the care given. All staff very pleasant and friendly.
Fantastic experience: By far the best dentist and staff in the lower mainland. I haven't been to all of the dentists in the lower mainland but I still stand by my statement. All of the dentists here and ALL of the staff are excellent. I have never had a bad experience at Royal Centre Dental Group.
Fantastic experience: I’ve been a patient of this dental team for around 7 years. They’re consistently organized, professional, and deliver excellent quality dental care.
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I had a wonderful experience at Royal Centre Dental Group with Dr. Shahrzad. She was incredibly kind, patient, and professional throughout my visit. She took the time to explain everything clearly and made me feel completely comfortable. You can tell she truly cares about her patients. The whole team was welcoming, and the clinic is modern and very clean. Highly recommend Dr. Shahrzad for anyone looking for exceptional dental care!
Fantastic experience: extremely kind and accommodating staff. i called them at 8 with urgent wisdom tooth pain and was prescribed antibiotics and out of the clinic just under 2 hours later. super grateful for the quick help!
Fantastic experience: Dr. Ken took the time to clearly explain the options associated with my condition and went over the challenges and the benefits associated with each option. Helpful information to assist with the decision making process.
Fantastic experience: I have been going to this clinic over last 5-6 years. I have always had a fantastic experience with Dr. Bernhauser and Dr. Ken Philips. They are extremely professional, friendly and very good at what they do. They give you options in terms of the line of treatment and answer all your questions. Thank you!!
Fantastic experience: Dr. Phillips is a good dentist. He's personable and cares about people. He's highly skilled and tries to keep the cost as low as possible.
Fantastic experience: Dr. Bernhauser is incredibly knowledgeable and genuinely personable. I appreciate the time taken to explain everything, which really put me at ease. I felt truly cared for throughout the entire visit. Highly recommend!
Fantastic experience: Dr Ryan has been our family dentist for over 7 years. He truly cares about his patients, takes time to listen to one's concerns, and comes up with solutions that are in the best interest to a patient. If there is a dental emergency they act fast to get you in. Also, the reception staff is always super helpful with scheduling visits. I highly recommend this practice!
Fantastic experience: Consistently great place that I trust mine and my child’s teeth. Dr. Bernhauser fixed my snapped wire on old retainer and made a filling same day I called, 3 hours later after numbness went away I felt no discomfort already and could eat. He even called me to check in next day, excellent work and service. They have friendly sweet front desk as well, which is always great
Fantastic experience: Visiting from Australia and had an infection in my tooth which started while on cruise to Alaska. Before cruise was staying at Hyatt Regency Vancouver and noticed RCDG downstairs. Contacted via email while in Alaska - reply and service was very prompt and helpful. Got appointment 2 days after cruise. Front staff and dental personnel were wonderful. Thankyou.
Fantastic experience: I have been a patient of Dr. Bernhauser's for over 10 years. He is very good at communicating and always takes fantastic care of me. Without question, I recommend him to anyone needing a great dentist. He is efficient and meticulous with his work. He's got to be one of the best dentists in the city - hands down. The dental hygienists are also so detailed, efficient and caring. My teeth have never been so cared for.
Fantastic experience: This was my first appointment with Lauren as part of my regular dental hygiene, she was absolutely professional, pleasant and courteous, I cannot say enough good things about this hygienist. Lauren is exceptionally skilled with a very high degree of precision, she was as well thorough and fast. Dr. Phillips you hit the jackpot bringing this young lady into your practice and I will be looking forward to having her work on me at my next visit to the clinic.
Fantastic experience: Dentist Dr. Ken Phillips in my view a rock star! ⭐⭐⭐⭐⭐ Nothing but my highest accolades. Professional, caring, understanding and very knowledgeable and excellent work! Has his patients at heart first! Definitely not a dentist that recommends more than is needed and does not over charge for a cash grab. If he can save teeth as opposed to extraction, he will. Has a huge passion for what he does is. Personable with humor and comfort going through any process is priceless in customer satisfaction and appreciation. Highly recommend!
Fantastic experience: I've had such a wonderful experience at this dental office over my visits! From the moment I arrived, the front desk staff were warm and welcoming, instantly putting me at ease. Dr. Ken Phillips and his team are exceptional professionals - highly skilled, thoughtful, and dedicated to providing excellent care. I always feel confident in the quality of service I receive. I highly recommend this dental office to anyone looking for expert treatment in a friendly and comfortable environment!
Fantastic experience: Great experience, super friendly, very professional and comprehensive. Everyone was wonderful - especially Wally!! Highly recommend booking with Dr. Shahrzad Rahimizadeh - she did a fantastic job and was very attentive. Front desk staff are awesome, very welcoming and helpful :)
Fantastic experience: I took my parents to the centre for the first time, and I could not be happier with the result. Dr. Shahrzad, although being very young, has the confidence and expertise of someone with years of experience. She was knowledgeable, thorough, and incredibly caring. Well, we couldn’t expect more! It was amazing to see how much she cared about my parents and the advice she provided. Dr. Shahrzad correctly referred my mum to a specialist for further investigation, and thanks to her guidance, the follow-up steps were much clearer and more effective. Thank you, Dr. Shahrzad and Royal Centre Dental Group.
Fantastic experience: It, as always, was an enjoyable experience. Dr. Phillips is a first rate technician and a first rate person making for an enjoyable and effective visit. I feel the same with Hunter my hygienist, not only is my cleaning experience done exceptionally well I throughly enjoy our visit and have done so for many years.
Fantastic experience: The staff here are wonderful people who are committed to your care. Dr. Shahrzad Rahimizadeh is a great dentist: not only is she fantastic at what she does but her care for her patients is amazing as well!
Fantastic experience: As a new patient, I am extremely satisfied and happy with my first visit. From the first call I made to book my first appointment to the actual visit, this is the best dental care I’ve received in my life. I received high quality patient care from the warm and welcoming receptionist, the wonderful hygienist, the excellent dentist and her amazing assistant.(Sorry I can’t recall your names but I love and appreciate your work ethics and dedication) The team at this facility is amazing and very professional with state of the art equipment. This is my new home and I’m looking forward to my next appointment. Thank you so much Royal Centre Dental Group!
Fantastic experience: Very professional and welcoming. It was my first time there and they were very welcoming and understanding from the initial call which I made. The person who answered the phone was very professional and gave me all the information I needed and booked my appointment promptly. I was treated by Dr. Bernhauser who extracted my wisdom tooth. The pressure was non existent. I was told of what to expect before during and after my procedure and I was made to feel like a regular client. I will be going back there because the service was excellent.
Fantastic experience: Very friendly and professional place. Doing Invisalign with Dr. Bernhauser and he is very friendly and is doing an amazing job, paying attention to every single detail of the progress. Everyone is very kind and welcoming, I always enjoy coming back!
Fantastic experience: I don't usually write reviews but Maryam has done an outstanding job during my last two appointments as my hygienist! Very caring, extremely thorough and great at dealing with sensitive teeth.
Fantastic experience: I visited Dr. Shahrzad a week ago for dental care, and I couldn’t be more impressed! From start to finish, the entire process was smooth and stress-free. Dr. Shahrzad is incredibly professional, kind, and attentive to her patients’ needs. She explained everything clearly and made sure I was comfortable at every step. The clinic is clean, welcoming, and equipped with modern technology. I highly recommend Dr. Shahrzad to anyone looking for a skilled and caring dentist!
Negative experience: Very disappointing, as soon as I asked about the Canadian coverage, I was told I had to pay upfront, when I can see here in the reviews that some people get claims made on their own insurance. I have a dental emergency and I really need some help. Unfortunately these guys are not willing and don’t put the patient clearly.
Hi Chris,
I'm sorry to learn about your dental emergency and I appreciate you taking the time to share your feedback with us. There may have been a misunderstanding because we do accept the the Canadian Dental Care Plan (CDCP); however, for existing patients only. Excluding those covered by the CDCP, patients are responsible for full payment of their treatments at the time they are delivered. If applicable, their insurance company will pay them directly after a claim is submitted. We pride ourselves on our reputation for providing high-quality patient care regardless of the patients' insurance coverage and I hope you were able to get the emergency care you needed to alleviate your pain. Thanks for considering us and take care.
Negative experience: I feel bad giving a negative review - I don’t do it, I always find something positive. Having been told that I need to pay for all services upfront, including for the Canada dental care program I was shocked because I’ve seen on the reviews that other clients have paid deductibles. Somehow, I feel a bit discriminated against
(Duplicate reply to duplicate review)
Hi Chris,
I'm sorry to learn about your dental emergency and I appreciate you taking the time to share your feedback with us. There may have been a misunderstanding because we do accept the the Canadian Dental Care Plan (CDCP); however, for existing patients only. Excluding those covered by the CDCP, patients are responsible for full payment of their treatments at the time they are delivered. If applicable, their insurance company will pay them directly after a claim is submitted. We pride ourselves on our reputation for providing high-quality patient care regardless of the patients' insurance coverage and I hope you were able to get the emergency care you needed to alleviate your pain. Thanks for considering us and take care.
Fantastic experience: Very professional and well-organized team. Caroline at the front desk is truly amazing. She was super patient and helpful organizing and booking my multiple appointments.
Fantastic experience: Probably the best experience I've ever had at a dentist office, from the exceptional front desk staff to the superb care and professional service of the dentist and her assistant. The facilities are first class and I appreciated the follow-up call from the dentist the next day!
Fantastic experience: Anita was my hygienist today, and she did a fantastic job! Answered all my questions and was super friendly and helpful. Felt really good after my cleaning! Thanks, Anita!
Fantastic experience: I showed up at opening with a dental emergency, expecting to wait but hoping being in person may help my cause (visible swelling etc). They were able to get me in almost instantly with the expectation of getting an xray and exam and probably coming back at a better time for any treatment. They ended up doing everything i needed to deal with the acute situation. Dr Ken, his reception staff and colleagues i dealt with were all exceptionally compassionate and i feel encouraged to pursue better dental health after this interaction. Truly kind and caring staff, i felt complete respect during my whole visit, and no judgement about the poor state of my oral health
Negative experience: This was bad. I booked a cleaning. This hygienist spent 1 hour scratching my bottom teeth. That's all he did. After one hour he was like "oh yeah, that's it, you have to book another appointment". I left with my mouth tasting like latex, wasn't even given anything to spit, no products applied, no brushing. Just 1h of this man scrapping my teeth with a metal toothpick. No amount of dirt accumulation could ever justify this. They knew I had insurance, so just wanted to make money out of me. Got me once, won't get me twice. Now I need to go somewhere else where they will actually finish their job and I can leave the place with a fresh and clean mouth. This isn't it, don't waste your money. I do have to say, no one had ever scrapped my teeth with such dedication and, in that he did a great job and was very pleasant and polite. Figured I should add that in there. Just wish he had actually provided the full service as one would expect when booking a cleaning.
Fantastic experience: Dr. Nick is great! He listened to all my concerns and took time to explain my treatment plan. I'm so pleased with the results so far. I'm also very happy with the treatment plan.
Fantastic experience: As positive an experience as one can expect from a dental visit involving a filling. Always feel like everything was under control. No discomfort in administering anesthetic or in replacing the old filling.
Fantastic experience: I have been a patient at Royal Centre Dental Group for many years, specifically Dr. Ryan Bernhauser. Dr. Bernhauser is the best dentist I've ever had and all the staff at RCDG, hygienists and reception, are friendly and efficient. I have recommended RCDG to a number of friends and they are equally happy with the exemplary care and service they receive.
Fantastic experience: Had a great experience getting a crown preparation done at the clinic with Dr. Phillips and his assistant Maria. They are very experienced and great at what they do. Procedure was painless as well. I would recommend this clinic to my friends and family.
Fantastic experience: I am very thankful to Dr. Bernhauser! I was so nervous prior to the appointment. But once I talked to the doctor I immediately felt calm, I knew that I am in good hands. Although I only booked an appointment for 30 min initial assessment, due to urgency of the matter he managed to help me and provide serious treatment right away. And thanks to Hannah for all her help with the appointment!
Fantastic experience: I was on a flight from Toronto to Vancouver and in the air I started to have intense tooth pain. When I landed, for 48 hours I was just popping ibuprofen's knowing I needed to see an emergency dentist. I was going to be traveling to the states after and knew I had to deal with it in Vancouver. When you search "emergency dentist" in Vancouver there are a lot of places that pop up, so it's hard to choose. I called a few places, and messaged 2. One called me back almost too quickly, didn't take down any of my information, didn't ask for any information, yet booked me an appointment. I just had a weird feeling about this. When I spoke to RCDG, they took a lot of info, wanted to know specifics about what was going on, had me fill out intake info so they could call my dentist in Toronto, etc. I saw them the same day I called, and I was in and out in less than 30 minutes. The people I saw were kind, and made me feel comfortable and eased my nerves. I walked out with a very small bill and a prescription for antibiotics. If I lived here, this would for sure be my regular dentist.
Fantastic experience: My initial appointment began exactly on time, and the Doctor was very thorough and efficient from start to finish. He could have sold me an expensive procedure which I would have considered doing, but he kindly explained that if nothing was bothering me it was not necessary to do it anytime soon. The introductory visit was very reasonably priced -- and I will be back regularly from now on.
Fantastic experience: Total professional clinic and top notch all the way. All the staff from reception to dentists and everything in between are top notch. I have looked long and hard for a clinic the past 3 years. I have had some very poor experiences to outright shady and incompetent experiences. These folks will be my regular clinic and I feel lucky to have them. I have total confidence in them and highly recommend Royal Centre Dental Group to anyone as you will not find a more service oriented clinic anywhere! I was looking all over the mainland for a clinic such as this when my dentist for last 45 years retired and here they were on my west end doorstep a short walk away. Very impressive indeed!
Fantastic experience: Dr. Bernhauser is the best dentist I’ve ever encountered in my life. This was the first dental appointment in years where I didn’t feel any pain whatsoever (and I have extremely sensitive teeth and nerves!). The ladies at the front desk are also amazing. Thank you Royal Centre Dental Group!
Fantastic experience: Royal Centre Dental Group provides an amazing customer experience. The whole team is so kind, respectful and welcoming. Also, I feel deeply safe and confident being treated by Dr. Phillips and Dr. Thomas. Highly recommended!
Fantastic experience: I always have such amazing experiences here. Everyone is super kind, warm and welcoming. I feel like everyone makes an effort to make me feel comfortable throughout my appointments. I really can’t imagine going anywhere else.
Fantastic experience: My husband and I have been patients for over 25 years. Dr. Ken Phillips and staff are amazing. From the moment you are welcomed from Alexandra to the hygienist’s you are in good hands. Highly recommend this clinic as one of the best in the city.
Fantastic experience: Was in town at a conference and ended up with some nasty tooth pain. They were able to fit me the same day I called and dealt with my tooth issue and figured out all my insurance for me. Not to mention that everyone that I dealt with was super kind and helpful and I was given a follow up call the next day to check in on how I was doing.
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