Nanaimo Smiles
Looking for a new dentist in Nanaimo, BC? Nanaimo Smiles is dedicated to providing top-quality dental care to the Nanaimo community. Our family-oriented practice ensures a safe, respectful, and welcoming environment for every smile. As a sister location to Ladysmith Smiles, Nanaimo Smiles boasts the latest in dental technology and a beautiful, family-friendly design. Led by Dr. Nadia Stymiest, our team is ready to welcome new patients of all ages.
Specializing in general dentistry, cosmetic dentistry, teeth whitening, Invisalign, dental implants, oral surgery, pediatric dentistry, and emergencies, featuring Nanaimo's top dental hygienists and dentists. Book your appointment online or visit us at today at 2700 Norwell Drive, Nanaimo BC.
Opening hours
- sunday: (closed)
- monday: 8h-16h
- tuesday: 8h-16h
- wednesday: 8h-16h
- thursday: 8h-16h
- friday: 8h-16h
- saturday: 8h-16h
Our comment from Best Dentists Club about Nanaimo Smiles:
Nanaimo Smiles is renowned for providing exceptional dental care in a warm and inviting environment. Patients consistently express their appreciation for the friendly, professional staff who make every visit a pleasant experience. The clinic's team, including Dr. Kim and the hygienists, is recognized for their patient-centered approach, ensuring that all treatment plans are thoroughly explained and tailored to individual needs.
Some key highlights that users have mentioned include:
- Comfortable Atmosphere: The staff at Nanaimo Smiles work hard to create a welcoming environment, which helps ease dental anxiety for many patients.
- Exceptional Personnel: Users rave about the attentiveness and kindness of both the dental hygienists and the front office staff.
- Efficient Service: Many patients appreciate the timely nature of their appointments and the efficient handling of dental emergencies.
- Modern Facilities: The clinic is equipped with state-of-the-art technology, making every visit comfortable and up to date.
Overall, Nanaimo Smiles has built a reputation as a top dental practice in the area, with many patients recommending it to their families and friends. Whether it’s routine check-ups or more extensive procedures, the team at Nanaimo Smiles is dedicated to providing the highest level of care and ensuring a positive experience for all their patients.
Services and Treatments
Nanaimo Smiles: Reviews
Fantastic experience: Ive never felt so comfortable going to the dentist! Dr. Stymiest’s practice and staff are exceptional all around.. knowledgeable, non judgmental and SO kind. Even though I moved from nanaimo to Chemainus, I will always make the commute to have such a great dental experience :))
Thank you so much for the kind words, Kirstin! We’re so grateful to have you as part of our Nanaimo Smiles family and look forward to seeing you at your next visit.
Fantastic experience: An awesome dental office. A bright new building with first-rate equipment. The staff that dealt with me were excellent, from the front counter staff to the dentist. It was my first visit, and Sara (a hygienist) was fantastic. She’s intelligent, skilled, and personable. I’m happy they took me on as a new patient.
Thank you so much, Ron! We’re thrilled your first visit at our Nanaimo dental clinic was such a positive one. Sara will be especially happy to read your kind words. We look forward to caring for you and your smile again next time!
Fantastic experience: The staff were lovely, and extremely helpful. The treatment was more or less painless lol. But my first overall experience with Smiles was a great one! A big "Thanks!" to Sara and the staff, who went out of their way to help me ⭐️
Thank you so much, Shauntel! We’re so glad your first experience with Nanaimo Smiles was such a positive one. We look forward to welcoming you back next time.
Fantastic experience: Nanaimo smiles is the best dentist office that I have experienced so far. No other office can beat the friendliness that they have here. I’m so glad I moved to this office! Hugs thank you!
Thank you so much Elizabeth! "No other office can beat the friendliness" is one of the very best compliments we can receive. We truly live by our mission: All Smiles Welcome. Thank you for making our day!
Fantastic experience: Top notch dentistry. Everyone I've encountered there has been friendly, kind and attentive. The office has a very positive vibe; it's clear that the people working there are there because they want to be.
Thank you Corbin!! We appreciate your kind words and you trusting our team with your smile. We look forward to seeing you again soon!
Fantastic experience: For someone who has previously had a fear of the dentist, Dr. Kim and the team at Nanaimo Smiles are absolutely phenomenal. They treat me wonderfully and are genuinely sympathetic to my personal nuances and anxieties. The ladies at the front desk are incredibly accommodating, upbeat, and happy—it’s a refreshing experience every time I come in. As someone who once avoided even a short cleaning, I’ve now been to the office for an emergency double root canal along with several other treatments. I’ve even gone on to book additional work, including bridging some gaps from earlier years, which says everything about the trust they’ve helped me build. If you suffer from dental anxiety, this office, atmosphere, and staff are exceptionally accommodating. Thank you so kindly to the entire team at Nanaimo Smiles.
Thank you so much for taking the time to share this. We know how significant dental anxiety can be, and are so glad our Nanaimo dental team have been able to earn your trust and help make each visit feel safe and supportive.
Thank you for that trust. We look forward to continuing to care for you and your smile.
Fantastic experience: Dr Kim and the entire staff was very friendly and professional! Called to book an appointment for tooth pain and they got me in the next day, great experience from start to finish, definitely changing dentists now!
Thank you so much, Bella! We’re really glad our Nanaimo dental team could get you in quickly and take care of your tooth pain. We’re honoured you’ve chosen to make the switch. Your smile is in great hands here, and we look forward to seeing you again soon!
Fantastic experience: Absolutely a terrific place - clean - friendly - prompt and efficient. Can’t say enough good things!!
Thank you so much, Ginette! We’re thrilled to hear that our clean, friendly, and efficient approach stood out. Your kind words mean a lot and we look forward to caring for you and your smile again soon!
Fantastic experience: I highly suggest all the staff at Nanaimo smiles from my dentist (dr Kim) to all the staff (I need to ask their names again as I was so anxious). I had not been to a dentist in a long time and was scared, embarrassed and full of anxiety. The second I walked in they made sure I felt at ease and respected and it was a huge thing for me . I had a root canal and " laughing gas " and it was a game changer . If you have a fear of dentists etc this is 100% the place to go . I can't sing their praises enough.
Thank you so much for sharing this. We’re glad we could make your root canal more comfortable and that options like laughing gas made a real difference. If anyone is searching for a gentle, anxiety-friendly dentist in Nanaimo, we’re honoured to be your recommendation!
Fantastic experience: I cant thank Dr. Kim and the team enough. They treat me with TLC ❤️
Thank you so much, Ruth! We look forward to seeing you and your smile again soon!
Fantastic experience: Friendly and professional staff, very satisfied with the work they did <
Thank you, Norman! We’re so glad to hear you had a five-star experience at our Nanaimo dental clinic.
Fantastic experience: Everybody is just so welcoming and so nice, the rooms have big windows and there's even a TV to the ceiling to distract you from the dental work. JU-be, my hygienist was very nice, welcoming and funny. It feels like being at home. Thanks Nanaimo smiles
Thank you so much, Marc-Andre! We're so happy the space (and a little ceiling TV distraction!) helped make things easier. Thanks for trusting our Nanaimo dental clinic. We look forward to welcoming you and your smile back again soon!
Fantastic experience: The staff at Smiles Nanaimo are great!! Very friendly and efficient!! Zoe she is amazing! She was so thorough with my first appointment I was very impressed!! Dr. Shatty was very friendly and efficient as well! I can’t say enough about all of you!! Thank you and see you in the future!!
Thank you so much, Susanne! We really appreciate you taking the time to share this. We look forward to seeing you again and continuing to care for your smile!
Positive experience: Kind and friendly staff. Knowledgable. Thorough. To the point. An excellent experience.
Thank you so much for the review! We’re so glad you had an excellent experience and found our team kind, knowledgeable, and thorough at our Nanaimo dental clinic. We look forward to seeing you and your smile at your next visit. If there’s ever anything we can do to make your next appointment even better, please don’t hesitate to reach out to us at [email protected]
Fantastic experience: 10/10 would recommend, everyone was truly compassionate, knowledgeable, thorough, transparent and very professional. I am a extremely anxious dental patient and this experience has given me more confidence to visit the dentist more regularly, thank you!
Thank you so much for sharing this, Ben. We know how tough dental anxiety can be, so it means a lot to hear that your visit helped you feel more confident moving forward. We’re really glad our team could make the experience feel calm, clear, and supportive. Thanks for trusting us with your smile!
Fantastic experience: Met with Dr Sarah and Dr Kim who are very professional and easy to talk to. The receptionists were also very kind and welcoming.
Thank you! We’re so glad you felt comfortable with Dr. Sarah and Dr. Kim, and that our front desk team made you feel welcome right away. We really appreciate you taking the time to share this and look forward to seeing your smile again soon.
Positive experience: They made us feel at ease and everyone was friendly. The hygienist was thorough, and professional and the so was the dentist!!
Thank you, Ana! We’re so happy to hear our team helped you feel at ease and that both the hygienist and dentist provided such thorough, professional care. If there’s ever anything we can do to make your next visit even better, please don’t hesitate to let our team know at [email protected].
Fantastic experience: Everyone was friendly, down to earth and helpful. A very pleasant first visit for me. Thanks and Happy New Year to you all!
Thank you, Meryl! We’re so glad your first visit was such a pleasant experience and that our Nanaimo dental team made you feel welcomed and comfortable.
Fantastic experience: I had a wonderful experience at my dental appointment for my exam and cleaning. From the moment I arrived, the staff was welcoming, professional, and attentive. The hygienist was very gentle and thorough during the cleaning, and both the hygienist and dentist took the time to explain everything clearly as they went along. They made sure I understood what they were doing, what they were checking for, and answered all of my questions without rushing.
Thank you, Dianah, for such a thoughtful review. We love hearing that your visit felt calm, clear, and genuinely caring from start to finish. Taking the time to explain each step and make sure our patients feel confident in their care is something we truly value. We look forward to welcoming you and your smile back again soon.
Fantastic experience: Have gone to both the Ladysmith and Nanaimo smiles and they’re great. Great service from the receptionists to the dentists, Always a painless experience.
Thank you, Nathan! We’re so glad you’ve had great experiences at both Ladysmith Smiles and Nanaimo Smiles. Our team takes pride in making every visit comfortable and pain-free, and it’s wonderful to hear that’s been your experience.
Fantastic experience: They are awesome, I recommend anybody going there I had a bunch of teeth pulled at once by Dr Kim,The best of the best five stars isn't enough
Thank you so much, Steve! We’re thrilled to hear you had such a positive experience with Dr. Kim and our Nanaimo dental team. We truly appreciate the recommendation and look forward to seeing you and your smile again!
Negative experience: Both teeth done in that clinic by Dr.Nadia Stymiest needed to be fixed by a different dentist in less than a year. It feels like the filling is made from cheap materials, not that smooth as usual. Chipping started after a couple of months after the filling had been done. Do not recommend.
Fantastic experience: Best dental visit ive had in my life. Very gentle. Polite and professional. Thank you nanaimo smiles. Very lovely people
Thank you, Adam! We’re so happy to hear this was the best dental visit you’ve ever had. Gentle, professional care is what every smile deserves, and we’re grateful you chose Nanaimo Smiles. We look forward to seeing you again!
Fantastic experience: Very professional all the way from first phone call to examine and treatment. Nice people too. Highly recommend them!
Thank you, Frances! We’re happy to hear our Nanaimo dental team made your visit smooth and welcoming from start to finish. Thank you for the recommendation!
Fantastic experience: Very friendly staff lots of parking everything was so clean dentist was awesome
Thank you, Sher! We’re so glad you enjoyed your visit. We can’t wait to welcome you and your smile back next time!
Fantastic experience: I’m sure we all have the same fears of the dentist, but I’ll say the moment you walk in the doors of that building. All of those fears get washed away. They were kind and understanding at the reception, as I was a new client. They answered any questions I had regarding the procedures or flexibility of appointments, and just down right fun and good people to talk with. I’ve always been skeptical of finding a dentist , never really been to one that fit or just felt like I’d want to go back to that office, but everyone there made me feel like this was the right choice. Usually you can feel a lot of tug, and pull on your teeth when they have you numbed, but I didn’t feel a darn thing! I was amazed at how quick and effective my Dr and assistant were even the numbing itself I’ve always felt and feared. (due to one incident) Not this time though everything was completely and utterly painless from the booking to the procedure. I’ve honestly just never enjoyed a dental experience so much in my life, and would strongly, strongly recommend these good folks over at Nanaimo Smile as your first or next choice. I will certainly myself be dealing with them as long as I can. I’d like to give a shout out to Dr. Jung Kim great guy fun to talk to, and certainly reinforces me that he knows what he’s doing. I would shout out to his assistant, but sadly I don’t not catch her names nonetheless. Fantastic
Thank you, Malcolm, for such a thoughtful and honest review. Helping patients feel safe, understood, and comfortable, especially when anxiety is involved, is incredibly important to us. We’re thrilled Dr. Jung Kim and our Nanaimo dental team were able to make your experience painless and positive. Your smile is in great hands here at Nanaimo Smiles, and we’re so glad you found your dental home with us.
Positive experience: I am a seventeen year old teen He went to get a root canal and they had to Inject me 7 to numb the spot and she and her director person, they did get it done. But they accidentally left a hole or like an air bubble in it, and there was some pain even though I had such a big dose of lidocain and now i Believe I have to go back and pay more money to get it fixed. Even though we already paid in full. Hopefully , my wisdom tooth extraction will be a million times better as this will be the place i get em pulled
Hi Nathan, thank you for taking the time to share your experience. We’re sorry to hear that your visit felt confusing and that you left with concerns, that’s never the experience we want for any patient. Our team did reach out shortly after your appointment to clarify the situation and make sure everything was properly addressed. We’re glad we were able to connect, and we look forward to another opportunity to take care of your smile. Until then, keep smiling!
Fantastic experience: My experience here was the best I have received in Nanaimo wonderful staff a very happy environment I look forward to my next visit thank you for all you did Shara the hygienist was amazing as well as the Dr. And sorry I can’t remember his name
Thank you, Barbara! We’re so glad to hear this was your best dental experience in Nanaimo. We look forward to seeing you and your smile at your next visit—thank you for trusting our team with your smile!
Fantastic experience: Megan was fantastic for my hygienists appointment. She was gentle, informative and a delight to boot! Thank you Smiles
Thank YOU, Elizabeth! We love hearing that Megan made your visit gentle, informative, and enjoyable.
Fantastic experience: Staff are very friendly and dentists are great.
Thank you, Sherry! We’re so glad to hear you had a great experience with our Nanaimo dental team and dentists. We look forward to seeing you and your smile at your next visit!
Fantastic experience: Zoe was such a pleasure! She is so knowledgeable and made me feel so comfortable during the whole experience. Dr Shetty explained all concerns from my X-rays and let me know in detail how to tackle these concerns! Best office ever
Thank you, Karissa! We’re so glad Zoe helped you feel at ease and that Dr. Shetty explained everything with such care. We can’t wait to welcome you back to our Nanaimo dental clinic next time!
Fantastic experience: The very best towards helping and supporting me through my challenges dental wise thank you
Thank you so much, Irish! We’re truly glad our Nanaimo dental clinic could support you. Your smile deserves care that feels kind and encouraging, and we’re always here to help!
Fantastic experience: Absolutely recommend this Dental Clinic to anybody and everybody. All staff are absolutely amazing. They made my 2 young children so comfortable for their visits and they both left with huge smiles on their faces. We had a terrible experience at our last dentist so I was nervous trying somewhere new but I am SO glad I switched. Thank you so much for the amazing care my boys received by all of Nanaimo Smiles staff.
Thank you so much for sharing this, Sierra! We’re thrilled to hear your boys felt so comfortable and left with big smiles—that means everything to us. We know how stressful a switch can feel after a negative experience, so we’re truly grateful you trusted our team. We’re so glad you found your new dental home at Nanaimo Smiles and we can’t wait to care for your family’s smiles again soon!
Fantastic experience: As someone with SEVERE dental anxiety, I had the loveliest experience here! I felt cared for every step of the way, everyone was so kind, patient, and understanding! The space is also warm and inviting, and feels quite homey, and less like a scary sterile clinic space. I am so glad I took the leap to try this clinic, it’s truly been a lifesaver!!
Berit, this means so much to us! Thank you! Our team works hard to create a warm, inviting, and stress-free experience for every patient, and especially for those who struggle with dental anxiety. Hearing feedback like this truly makes it all worthwhile. Thank you for trusting our Nanaimo dental clinic with your smile. We're so glad you took that leap, too!
Fantastic experience: A great environment, from the front staff to the hygienist, and of course the dentist.
Thank you, Cynthia! We’re so glad you enjoyed your experience at our Nanaimo dental clinic. We look forward to seeing your smile again next time!
Fantastic experience: Everyone at Nanaimo Smiles was so kind! I was truly blown away at how comfortable I was- I didn’t even THINK to be scared of being at the dentist! It was very reassuring and I am very grateful to this wonderful team
Thank you, Nicole! We’re so glad your visit felt calm and comfortable—especially when the dentist can feel a little scary. Your smile is in wonderful hands here at Nanaimo Smiles, and we look forward to seeing you again soon!
Fantastic experience: Best cleaning I have ever had! My last hygienist was amazing. I forgot her name but I will be requesting her every time.
Thank you, Christina! We’re so glad to hear you had your best cleaning yet. We look forward to connecting you with the same hygienist for your next visit. Your smile is in great hands!
Fantastic experience: Very pleasant experience having my teeth cleaned. Charlene made me feel comfortable and I left Smiling. Thank you to all the amazing staff
So glad to hear you had such a great experience! We’re happy Charlene helped make your visit comfortable and that you left smiling. If there’s ever anything we can do to make your next visit even better, please don’t hesitate to let our team know at [email protected].
Fantastic experience: After moving to Nanaimo, I’m so grateful I found this dentist! I get really anxious about dental visits, but everyone here is so kind , and understanding. The dental hygienist was amazing super friendly and made the whole experience feel calm and easy. I finally feel comfortable going to the dentist again!
Thank you so much for sharing this, Simrit! We completely understand how stressful dental visits can be, so we’re thrilled our team helped make your experience feel calm and easy. We’re so glad you’ve found your new dental home in Nanaimo. Your smile is in great hands with us! Welcome to the Nanaimo Smiles family; we can’t wait to see you again soon!
Fantastic experience: Thank you for getting me in so quickly for my sore tooth. From front desk to dental work was a nice experience. Very friendly and helpful. Thanks to Dr Kim and staff for fixing me up
Thanks, Fred! We’re so happy Dr. Kim and our Nanaimo dental team could help you out quickly and make the experience a positive one. Nothing’s better than getting your smile back to feeling great!
Fantastic experience: I just went here to try a new place as I moved back from out of province. I have anxiety with needles and dentists in general so I like to make sure I'm comfortable with where I go. That eliminates most of the stress for me. I had a cleaning and general check up and wow. Megan was my dental hygienist and she was phenomenal. Patient, kind, and very good at what she does! She also educated me along the way so I knew what she was doing and how to best care for my teeth. The dentist came in and did my check up and I feel very confident with his knowledge and demeanor. He was professional and listened to and addressed all of my concerns with ease. I am grateful that I found a location in Nanaimo for my future dental work! Thank you for taking the time with me today.
Thank you for sharing your experience! We’re so happy Megan and our team helped ease your dental anxiety and made your visit such a positive one.We know how important it is to feel at ease, and we’re so glad you found a place in Nanaimo where your smile can feel cared for. We look forward to seeing you again soon!
Fantastic experience: Yes! A friendly staff, so professional, really appreciate these folks! The dentist took his time with me and was very attentive. The hygienist was gentle and gave me all the numbing agents I needed :-) And they take the Canadian Dental Plan. They are top notch and I highly recommend them!
Thank you for trusting our team with your smile! We appreciate you taking the time to share your experience and looking forward to seeing your smile back at the clinic soon!
Fantastic experience: The team at Nanaimo Smiles is friendly, efficient and committed to patient care. Karissa emailed me immediately when there an issue with my coverage. This was greatly appreciated. Charlene was my dental hygienist, who was welcoming and caring. As I am I new patient, highly recommend this Nanaimo Smiles.
Thank you Heather for your kind words and recommendation! We’re thrilled to hear that Karissa and Charlene helped make your first visit such a positive experience. Our team takes great pride in providing friendly, attentive care for every patient and it’s wonderful to hear that came through. We look forward to seeing your smile back at the clinic again!
Fantastic experience: We had a very pleasant experience for our first visit to the Nanaimo Smiles. It was a general exam for my husband Rob. Both the assistant and dentist were very thorough and made him feel understood and were helpful in explaining what the plan will be going forward. Also great reception from the minute we walked in until we left.
Thank you, Lorna! We’re delighted to hear Rob’s first visit to our Nanaimo dental clinic was thorough, comfortable, and welcoming. We truly appreciate your kind words and look forward to seeing you both again soon.
Fantastic experience: This a great office. Clean, bright and wonderful staff. I will recommend all my friends to this office. They also don’t over bill like other offices found here in Nanaimo.
Thank you, Tina! We’re so happy you enjoyed your experience and found our Nanaimo dental clinic welcoming and transparent. We look forward to seeing you again!
Fantastic experience: The staff were super kind and they were very fast and helpful. They definitely when’t above and beyond to help me get the care I needed. Definitely recommend!
Thank you, Nathan! We’re so glad our Nanaimo dental team could help and that you received the 5-star dental care you deserve. We truly appreciate your kind words and recommendation. Hope to see you again soon!
Positive experience: I had my first appointment with Nanaimo smiles on Saturday, the girls at the desk were very welcoming and the office was clean and bright. I have quite a bit of anxiety when it comes to dental work but Dr. Kim and his assistant were very kind and I felt at ease with them during my exam. There was some issues with the xray equipment that morning but they were resolved quickly , I had quite a few questions for the dentist but I didn't feel rushed to leave even with the delay. After my consultation I feel comfortable moving ahead with Nanaimo Smiles as my new Dental care team.
Pamela, thank you for taking the time to leave such a thoughtful review. We’re thrilled to hear your first visit went so well and that Dr. Kim and our team helped you feel comfortable despite the hiccup with the equipment. We know dental anxiety is real, and it means a lot that you felt at ease and unhurried. Welcome to the Nanaimo Smiles family! We’re excited to continue caring for your smile!
Fantastic experience: Friendly and professional staff, a clean and modern office with new equipment. The team is efficient and caring, and the space feels fresh and comfortable. There’s a nice view from the dental chairs too!
Thank you so much for taking the time to share your experience! We’re so glad you appreciated our modern space, friendly team, and the little details that make your visit more comfortable. Hope to see your smile again soon!
Fantastic experience: I love Dr Kim and the staff. In the past I was thinking how dental care could improve and they’ve surpassed these expectations!
Thank you! We’re grateful for your trust and so glad you feel supported by Dr. Kim and our Nanaimo dental team.
Fantastic experience: Really friendly staff and I appreciated the time they took to explain all my options for “repair work”. Bright, modern office and a very efficient (but not rushed) experience.
John, we appreciate this! We’re happy to know our team took the time to walk you through your options and that you felt comfortable in our five-star dental clinic. We look forward to seeing you again!
Fantastic experience: The staff was all very friendly and helpful, they went out of their way to keep us up to date on what our dental insurance covered so we had no nasty surprises. They where also very welcoming and non judgemental about the fact we had not had proper dental care in a long time I no longer dread and want to avoid dental visits knowing my wife and I will be treated well
Thank you, Lloyd! We’re so happy to hear our team helped make your experience comfortable and transparent from start to finish. Dental visits should never feel stressful, and it’s wonderful to know you and your wife received the 5-star dental care you deserve.
Fantastic experience: Ladies at the front desk were so welcoming, big smiles, super sweet! Waiting area was Bright beautiful clean and comfortable, and Sara my dental hygienist was so so gentle and kind, took the time to explain all the details with me in a way that I could understand and even showed me my x-rays up close and explained all the details of what was there and what she’d be taking care of and Dr. Kim was the best, he was happy and funny and took all the fear out of it, felt like I was taking to a friend… I would recommend this place to everybody, this is what visiting your dentist should feel like
Thank you for such a thoughtful review, Sandy! We’re thrilled Sara and Dr. Kim helped make your visit so easy and comfortable. This is exactly how we want every patient to feel! We look forward to seeing your smile again next time.
Fantastic experience: I can’t say enough good things about Nanaimo Smiles! I’ve always struggled with dental anxiety, but from the moment I walked in, the staff made me feel comfortable and cared for. Everyone was so friendly, patient, and genuinely helpful. They took the time to explain everything and made sure I felt at ease throughout my visit. For the first time, I left a dental appointment feeling calm and confident. I’m so grateful to have found such an amazing team—highly recommend Nanaimo Smiles to anyone, especially if you deal with dental anxiety
Thank you so much Melissa! We are glad to hear you received the 5-star dental care you deserve and that our team was able to ease your dental anxiety. We’re so happy you left feeling calm and confident. We look forward to supporting you at every visit!
Fantastic experience: I can't say enough good about Dr. Kim and the team at Nanaimo Smiles. I was in there today to have a tooth removed, and the service, care, and professionalism was fantastic! If your in Nanaimo or the Nanaimo area and you need dental assistance, look no further. This is the place to go! A big thanks to Dr. Kim and staff at Nanaimo Smiles for your help today, it's much appreciated!
Thank you so much for your review, Brandon! We’re delighted to hear that Dr. Kim and the team made your tooth removal such a positive experience. Your recommendation means the world to us, and we’re grateful for your trust. We’re here if you need us!
Fantastic experience: I would like to say a huge “Thank You” to smiles and Charlene for getting me in early and making my overall experience feel so comfortable. You’re all amazing there. Thanks again.
Thank YOU, Lisa! We’re so glad Charlene and the team were able to get you in early and help make your visit a comfortable one. Your appreciation makes our job easy. We truly have the best patients. Thanks again, and we look forward to seeing your smile again next time!
Fantastic experience: Excellent staff that took me as a new patient with a dental emergency. Hats off to the team and Dr. Kim and staff that stayed late on a Friday then followed up with continuing dental support with a clear concise plan.
Thank you for your kind words, Kevin! We’re so glad we could be there for you during your dental emergency and provide the care and support you needed. It means a lot to know our efforts made a difference. We’re so happy you’re now part of the Nanaimo Smiles family and look forward to continuing your care with us!
Fantastic experience: I visited Smile Dental for the first time with my daughter and was truly impressed by their kindness and genuine care for patients. Dr. Kim was exceptionally kind and attentive in treating my child. All of the staff were warm, friendly, and welcoming. Because of this wonderful experience, my family and I will continue to come here.
We truly appreciate your kind words! We’re so glad Dr. Kim and the team helped your daughter feel at ease, and that your family felt cared for and welcomed. We’re grateful for your trust and look forward to seeing you all next time!
Fantastic experience: I was seen at very short notice and all of the staff from receptionist nurse to dentist were all very friendly and caring
Thanks, Roderick! We’re so glad we could get you in quickly and that you felt cared for. We look forward to looking after your smile again soon.
Fantastic experience: Great dentist office, the dental assistant (Emma) was informative and kind. She should get a raise The dentist was great as well, very thorough job.. I specifically went in for an exam for teeth whitening.. initially I was only expecting a quick look and then to get my whitening tray molds etc.. The whole appointment was x-rays and the dentist looking at my teeth for other issues.. ended up using all my benefits on that (not a big deal) There wasn't much transparency with pricing for whitening, I asked a couple of times for hard prices and couldn't obtain a quote.. I felt talked out of the whitening. Definitely going back! I also heard the owner is Canadian, which is great.
Thank you for taking the time to share such a thoughtful review! We’re so glad that Emma and the rest of the team made your visit a positive one. Clear communication around treatment options and costs is very important to us, and we appreciate the feedback about transparency in pricing for whitening. Your comments are a great reminder of where we can improve. We’re happy to know you’ll be coming back, and look forward to seeing your smile next time!
Fantastic experience: I'm so nervous about dental visits but the team at Nanaimo Smiles put me at ease. Thank you to Zoe for taking such good care of me on every visit.
Thank you, Vickie, for trusting us to ease your anxieties! We know dental visits can feel nerve-wracking, so it means a lot to hear that our team (and Zoe in particular) help you feel comfortable and cared for. We truly appreciate your five-star review of our Nanaimo dental clinic!
Positive experience: Dr. Shetty, Emma and the whole team at Nanaimo Smiles were professional, kind and helped me feel more comfortable. Thank you for taking such good care of me!
Thank you Jennifer! We are so glad you had a positive experience during your recent visit with us. We look forward to passing your kind words on to the rest of the team. If there's anything we can do to ensure you have a 5-star experience in your next visit, please do not hesitate to reach out at [email protected]. Thank you for making us smile!
Fantastic experience: Nanimo Smiles Family Dentistry is notable for its exceptional dental experiences, driven by a staff that is both friendly and approachable, and treatment that is caring. Dr. Rivard's meticulous approach and warm interactions, including addressing patients and parents by their first names, exemplify exceptional professionalism and tailored care. The team's expertise and reliability have instilled confidence in my daughter, rendering her dental visits a positive experience she looks forward to with confidence.
Thank you for taking the time to share your experience Jennifer! We are so glad you and your daughter had a welcoming first visit--always our goal! We look forward to seeing your smiles again soon!
Fantastic experience: Great and very friendly service Had a dental emergency and they me in and out within an hour.
Thank you Kim! We’re so glad we could get you in quickly and help with your dental emergency. We look forward to seeing your smile again next time!
Fantastic experience: One of the best facilities in Nanaimo, hand down! From the front end staff, hygienist and the doctors. A special acknowledgement of my hygienist who is best ever! Thank you so much
We’re thrilled to hear you had such a positive experience with our team—from the front desk to our doctors and hygienists. We hope to see your smile again soon!
Fantastic experience: This is the nicest staff ever. The team is cheery. The place is so bright and clean...my next app is Oct 1st They have tv above to watch also.
Thank you so much, Cindy! We’re thrilled to hear you enjoyed our cheery team and bright, clean dental clinic. We love making visits comfortable—TVs above the chairs included! Can’t wait to see you again on October 1st!
Fantastic experience: Very acccomadtng especially with clients who are very very anxious when it comes to a dentist. The staff are very gentle compassionate and very nice . Great place to go for dental work whether tour anxious about dentist or just looking for a great one .this is your place
Thank you, Christina, for trusting us to ease your anxieties! We’re so glad we could provide compassionate care and make your visit to the dentist a positive experience. We truly appreciate your five-star review of our Nanaimo dental clinic!
Fantastic experience: they were really nice, understanding and patient with me, gave me an estimate, the girl who cleaned my teeth was super chatty and bubbly over all best experience I have had with a dentist.
We’re so glad you felt the compassionate, friendly care you deserve, Mady! Thank you for sharing your experience at our dental clinic. We look forward to providing the same warm care at your next appointment.
Fantastic experience: Had a great experience here with Hygienist Sarah and Dr. Kim. Both were very knowledgeable and personable, making for a comfortable appointment. Left feeling clean and fresh. Spotless and stylish clinic too!
Thank you so much for the review, Nomawn! We’re thrilled to hear you had a great experience at our Nanaimo dental clinic. It means a lot that you chose us, and we can’t wait to welcome you back for your next comfortable, fresh, clean visit!
Fantastic experience: My hygienist at Smiles was very good. She did a great job cleaning my teeth with inflicting too much pain. I would recommend Smiles highly.
Thank you Heidi! We are so glad you received the 5-star dental care you deserve. Hope to see your smile again soon!
Fantastic experience: Everyone was incredibly friendly and took the time to patiently explain everything clearly. This is definitely a dental clinic I would recommend! Thank you all so much!
Thank you for trusting our Nanaimo dental clinic with your smile!
Fantastic experience: Nanaimo Smiles was referred to me by another dentist, in Nanaimo, that was going on vacation and couldn't help me. I needed a consultation on a crown that fell off. Everyone was very friendly, professional and took time to explain my options. If I lived on the island I would be a regular client of their's.
Thank you so much Larry! We are glad to hear you received the 5-star dental care you deserve and are happy to be your dental home away from home. Enjoy the rest of your time on the beautiful island!
Fantastic experience: As an adult I still dislike the dentist very much, but Nanaimo smiles is hands down the best place! They're so kind and never make you feel bad for coming in with bad teeth. I highly recommend Nanaimo smiles! They’re also super easy to email with if you’re nervous making phone calls. They can get you in so fast and easy if you’re new patient.
Thank you Ashlynne! We are so glad our team was able to help you dislike the dentist a little less. We hope to see your smile again soon!
Fantastic experience: I am always please with the service that I receive at Nanaimo Smiles! The fact that they are open on Saturdays is setting them apart from everyone else. Especially, with our busy schedules, there never is enough time to get all of life's tasks completed. I find their care and detailed information of my progress is always welcoming when going to the dentist is not always a pleasant experience.
Thank you Doug! We appreciate you taking the time to share your experience with our Nanaimo dental clinic. And what’s more, we appreciate you trusting our team with your smile!!!
Fantastic experience: Reception is a delight. Met me with enthusiastic kindness and provided accurate price estimates before any work was done—actually fit me in the day of my consult with zero notice which was a pleasant surprise. Office is bright, clean, welcoming. Dentist was really nice, and did his job faster than I expected. I was very nervous, but he did my work confidently, leaving me with no pain and minimal discomfort. (My only diss, is the large windows inside the “OR’s”. The view of the busy road and traffic noise was a little abrasive on my anxiety. But what can you do lol. Nobodies fault.)
Thank you Jacen! We are so glad to hear you received the 5-star dental care you deserve! We completely understand that dental anxiety is real and are happy to work with you to create a further calming environment. Just let our team know that you'd like the blinds down for your appointment and we'll happily do so. Thank you again for your kind words and we look forward to seeing your smile again soon!
Fantastic experience: Nanaimo Smiles is a fantastic dental office. Direct billed my extended coverage. Reception is very friendly and made booking my appointment to my schedule very easy. Gentle and caring dental staff. Love that I can book with at this location or their other location, Ladysmith Smiles. One is closer to my work and the other to my home. Even do Saturday appointments.
Thank you Tracey! This made US smile! We’re glad your visit went smoothly, and whether it’s Nanaimo Smiles or Ladysmith Smiles, we can’t wait to welcome you back!
Fantastic experience: I love my dentist Dr.Kim. He always does an excellent job and always explains everything in great detail so I understand what is happening. Plus he’s a really nice guy and is always joking around which makes me feel much more at ease. Also all the hygienists and the secretaries both in Ladysmith and Nanaimo are amazing. Friendly, fun and also explain everything in detail. Thank you so much for the care you have taken to fix all the problems with my teeth. I would definitely recommend going to smiles to anyone needing their teeth done.
Thank you Tanja! We are so glad to hear that you received the 5-star care you deserve from Dr. Kim and look forward to sharing your kind words with him (and the rest of the team). Keep smiling!!
Fantastic experience: Could not be more pleased with the total experience at Nanaimo Smiles. The ladies at the reception were so helpful, and friendly, Holley was fantastic also. Dr. Rivard was extremely helpful. Very thorough.
Thank you Gene! We are so glad you received the 5-star care you deserve! We look forward to seeing your smile again soon.
Fantastic experience: Wow Emma was incredible, Tanya Carmela, Dr. shetty were incredible highly recommend from the moment I emailed until I got the door it was the fastest most thorough appointment I have had at a dentist to date I’m so happy thank you!!!
Thank you Lindsey! We are so glad you received the 5-star dental care you deserve. Thank you for trusting our team with your smile!!!
Fantastic experience: panache Called me today and had me booked within 24 hours of emailing this clinic for cavities! The prices are impeccable $70 for a review and $40 for X-rays. What an awesome clinic thank you so much for the incredible pricing !!
Thank you for taking the time to share your experience Dianna! And more importantly, thank you for trusting our Nanaimo dental clinic with your smile. Keep smiling!
Fantastic experience: My hygienist was awesome, felt like I was just in to chat with a friend. Appointment was comfortable and timely. The two locations also help so much with a busy schedule!
Thank you Alexandria! We are so glad you felt comfortable during your recent dental cleaning. We look forward to sharing your kind words with the rest of the team. Thank you for making US smile!
Fantastic experience: Best dentist I’ve seen , very thorough in his root canal and bridge work. He showed and shared everything he was seeing on Xrays and what procedure he was going to do, with my full knowledge. Dentist spotted a cavity previous not noticed by others just under the bridge, which led to this being fixed. I was fit into a three appointments fast!! Bridge mold sent to make new bridge. Pain is gone. I was on vacation, and definitely recommend this dental office. Staff are friendly,welcoming, and caring. Greatly relieved and much appreciated service there.
Thank you Eileen! We are so glad to hear you received the 5-star care you deserve. We are happy to be your dentist home away from home should you ever need us again. Keep smiling!
Negative experience: Booked an appointment for myself and my partner. I couldn’t attend due to a high fever (39.8°C) and called as soon as the clinic opened to cancel—was even willing to provide a doctor’s note later after doctor’s visit. They said I should’ve informed earlier, which isn’t possible when you fall sick overnight. They claimed they wouldn’t charge the $50 no-show fee. Later, my partner—who was told he'd only owe ~$9 after insurance—was charged over $60 with no explanation or consent. Feels like they snuck in my no-show fee under bogus test charges. Very disappointed. Feels dishonest and misleading.
Negative experience: Horrible experience. They changed my appointment without asking, after it was confirmed last week to be with Dr. marvel. First time I saw Dr. marvel she was running late and I gave them the benefit of the doubt even though I had to wait a good 40 minutes for her to just do a quick exam after I had X-rays. This time they changed my appointment that was supposed to be with her and scheduled it with a male dentist. I was told she went home thinking she had no appointments during the time I was supposed to see her. They never asked me if that was ok to change my appointment, no call, nothing and unfortunately I couldn’t wait around without an answer as I could’ve been waiting awhile. They had no clear answers for me. The lack in communication and them changing my appointment without letting me know cost them a client today.
Fantastic experience: Went there for the first time because of a dental emergency they were able to get me right in and were very upfront and honest about the procedure and costs involved. Both the hygienists and the dentist were very personable and knowledgeable and very polite and understanding. Highly recommended great service.
Thank you Jay! We are so happy to hear our Nanaimo dental team were able to help during your dental emergency. We appreciate you trusting our team with your smile!
Fantastic experience: The most accommodating and mindful dental care experiences I've had I think ever! Very welcoming place and I felt well taken care of.
Thank you for taking the time to share your experience Chase! We are so glad to hear you felt welcomed—that is our mission! We hope to see your smile again soon!
Fantastic experience: I had a molar extraction done by Dr. Kim and his assistant Mariam today and they were amazing! Dr. Kim was calm, gentle, and made sure I was comfortable the entire time. Mariam was kind and supportive, helping everything go smoothly. The procedure was quick and nearly painless. I highly recommend Nanaimo Smiles for anyone needing dental care – they truly made a stressful situation so much easier. Thank you both!
Thank you so much for taking the time to share your experience in such detail! We are so glad that you received the 5-star care you deserve and look forward to sharing your kind words with Dr. Kim and Mariam. Hope to see your smile again soon!
Fantastic experience: Michael (I can't remember his last name) and his assistant Tiffany were awesome. Definitely happy I found this office as I just moved to the area. Recommend 100%
Thank you for taking the time to share your experience Jordan! And more importantly, thank you for trusting our Nanaimo dental team with your smile. Keep smiling!!!
Fantastic experience: Went in for a broken tooth exam. Ended up having the tooth extracted sameday. Extremely friendly and kind staff!! Everything was explained in detail for the procedure and for the post op instructions. Very happy with the service!! ❤️❤️❤️❤️❤️❤️
Thank you Anita! We are so glad our team was able to help you the same day. We appreciate you trusting our Nanaimo dental clinic with your smile!
Fantastic experience: I was seen at the last moment for a dental issue, which I appreciated, The staff and dentist were all friendly, helpful and capable. They carefully explained what they were doing and answered all my questions. I heartily endorse the practice.
Thank you William! We appreciate you taking the time to share your experience and for trusting our team with your smile. We look forward to sharing your kind words with the rest of the team!
Fantastic experience: I have to commend the staff at Nanaimo Smiles.They were so kind to me and even were able to get me in early due to me having to bus it from Ladysmith. Kind,friendly, compassionate and all round lovely staff.Every patient left with a big smile. Thank you.
Thank you Paulette! We are so glad to hear you were able to visit our Nanaimo dental clinic, you are always welcome at both locations. We appreciate you trusting our team with your smile!
Fantastic experience: 5 Stars For Exceptional Service and Treatment! I'm so grateful to Nanaimo's Smile for their outstanding care! I had a terrible toothache all night, but the team at Nanaimo's Smile quickly put me at ease. The front desk staff was super helpful, getting us in for an appointment right away. Dr. Shetty was amazing - he efficiently removed the tooth and made sure I was comfortable throughout the procedure. We're absolutely thrilled with the treatment we received and can't recommend Nanaimo's Smile enough to anyone in Nanaimo. The team's professionalism, kindness, and expertise make them stand out. We'll definitely be back for any future dental needs. Thanks again, Nanaimo's Smile, for your excellent care!
Thank you so much for your kind words and 5-star review! We're so glad we could help and truly appreciate you trusting our Nanaimo dental team with your smile. Looking forward to seeing you again!
Fantastic experience: My family and I love Nanaimo Smiles and the dental team. We drive from Ucluelet to come here as they are the BEST. Dr Rivard and the dental team have been amazing, we are always treated so well and he is fantastic!!! Always have nothing but great things to say about him and the dental team here. Even my 10 year old son looks forward to his cleanings— which says a lot!! Thank you so much to all of you!!!
Thank you so much for your kind words and for making the trip from Ucluelet to see us—it truly means a lot! We're so happy to hear your family feels comfortable and well cared for, and that even your son enjoys his dentist visits! We believe going to the dentist CAN be fun! Thank you for trusting our Nanaimo dental clinic with your smiles.
Fantastic experience: I required emergency dental care after breaking my tooth while travelling in the area. The staff at Nanaimo Smiles were so helpful, getting me in for an appointment quickly. The staff and dentist were very friendly and professional!
Thank you Alexis for your kind review! We’re so glad we could help during your travels and get you seen quickly. Thanks for trusting our team with your smile—we’re happy to be your dental home away from home if you should ever need us again!
Fantastic experience: I had several dealings with Nanaimo Smiles and I have to say, I have nothing but "Excellent" 5/5 comments to say about Dr. Shetty and his assistants. Nadia is our original dentist but is very busy, but Dr. Shetty, one of her associate dentists, is excellent. They are engaging, gentle and very efficient with superb service and work. I had an extraction, and two fillings and can't say enough about the wonderful service. Highly recommended!!
Thank you Brian! We are so glad you received the 5-star care you deserve with Dr. Shetty and the rest of our Nanaimo team. We appreciate you taking the time to share your experience and look forward to seeing your smile again soon!
Fantastic experience: My experience at Nanaimo smiles was 5 stars all the way. I was super nervous and anxious coming in and Leah the hygienist was amazing. Dr Shetty was also fantastic. Thank you for breaking my dental fears guys. I’ll be back!
Thank you for trusting and choosing iron Nanaimo dental team with your smile! We are so glad that Leah and Dr. Shetty were able to ease some of your dental anxieties, we truly believe going to the dentist doesn’t have to be “scary.” We look forward to seeing your smile again soon!
Fantastic experience: This was the most positive dental experience I have ever had. My daughter was very nervous (6 years old) and needed some work done. The dentist and hygienist went above and beyond to make her comfortable and calm. This is our new family clinic because of the experience!
Thank you Kait! We are honoured to be your chosen Nanaimo family dental clinic! We pride ourselves on creating positive relationship with the dentist for our youngest patients and are so glad that your daughter had the comfortable, positive experience she deserves. We look forward to seeing both of your smiles again soon!!!
Fantastic experience: I have found my dental clinic. This is the 5th one in 14 years, but I knew something was not right at each of the other places. Smiles makes me feel like I’m home again. It is a top quality clinic and the staff are wonderful. I had the best care at my clinic back home for 41 years. Thanks smiles for making me feel at home here in Nanaimo.
Thank you Kimberly!! We are so glad that you have found your dental home with us. We appreciate you taking the time to share your experience with our team, but more importantly thank you for trusting and choosing us with your smile. We look forward to your next visit!!
Fantastic experience: I recently went to Nanaimo Smiles for a cleaning and then some fillings. The office was able to make appointments for me quickly and to coordinate a cleaning and then fillings back to back. I was welcomed with compliments galore. I like to dress up and coordinate my jewellery, hat, shoes and purse. The welcome and compliments were "over the top". Not just one of the ladies but several complimented me. They made my day. The dentist, Dr. Kim was really patient, experienced and did an excellent job on my fillings. The office was state of the art and they made me feel so comfortable and offered a blanket of which I happily accepted. Easy office to get to and parking right outside. I highly recommend Nanaimo Smiles.
Thank you Dorene! We are so glad you received the 5-star care you deserve with Dr. Jim and the rest of our Nanaimo team. We appreciate you not only choosing our dental clinic, but taking the time to share your experience in such detail. We look forward to seeing your smile again soon!
Fantastic experience: I cannot say enough excellent things about Nanaimo Smiles. All of the staff are incredibly compassionate, friendly and efficient. I took my daughter (7 years old) some days ago and she was so anxious but they were absolutely patient, from the receptionist to the hygienist to the dentist. I'd like to give you 10 stars Thanks a lot!
Thank you Paola!! We are so glad your daughter received the 5-star (well, 10-star, thank you!) care she deserves. We look forward to seeing both of your smiles again soon!
Fantastic experience: I was never very fond of going to the Dentist but the staff at Nanaimo Smiles are awesome. It is obvious that every staff member wants to ensure that one has a positive experience. I no longer feel anxious about an appointment. Big thank you to all staff.
Thank you Signe!! We pride ourselves on easing our patients' nerves surrounding dentist visits, so we are glad that was your experience as well! Hope to see your smile again soon!
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